MARCUS CHAN
Brisbane,QLD
Summary
I am a passionate and motivated individual with over 10 years of experience in operations, projects, systems and people management within the manufacturing industry. In prior roles, I have been in leadership and supervisory roles. I have successfully managed P&L of various manufacturing plants, delivering sales growth and higher profits through cost optimisation initiatives and execution of strategies for market penetration and market share. I have also held project lead roles, providing support to key stakeholders to ensure quality and effective solutions are delivered. I am driven and reliable, with the ability to persevere and succeed in every challenge. A solutions-oriented individual, I am skilled in conflict management and creative problem solving and am able to leverage logical and analytical thinking skills to resolve complex problems and proactively assume leadership roles.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Emerson
02.2023 - Current
- Managed and executed the operational strategies for a $60M production line, utilizing lean manufacturing practices, resulting in world-class service levels. RDSL improved from 75% to 85%, headcount was reduced by 15%, and growth was maintained over 12 months.
- Increased efficiency by streamlining the process through lean and 5S methodology, reducing processing time by 10%.
- Introduced a vendor management system by eliminating stockouts of materials and enabling buyers to raise purchase orders.
- Spearheaded the adoption of robotic process automation (RPA) to streamline repetitive tasks and improve operational accuracy by 95%.
- Introduced and increased drop shipment of materials from vendor to customer, reducing processing time, double handling of materials through the warehouse, and cutting short lead time to customers.
- Directly trained and managed a team of five supervisors while leading a total staff of fifty team members.
- https://www.emerson.com/en-au
Duty Manager
Australia Venue Co
09.2022 - 02.2023
- Responsible for opening and closing the venue, competent to complete end-of-night requirements, and ensuring tills and safes in the area of control are counted and balanced at the end of the night, with reporting completed with high accuracy.
- Ensure the venue presentation meets the highest standard possible by maintaining constant awareness of the environment.
- Ensure compliance with OHS legislation, food safety, contractor management, and incident and injury management.
- Monitor the venue for risks and hazards, immediately identify, and correct unsafe behavior by staff.
- Support the management team to ensure that the Code of Conduct and EEO legislation are adhered to, and that all staff, patrons, and contractors are treated equally and are free from harassment by other staff and patrons.
- https://www.ausvenueco.com.au/
Framing Production Manager
Eastern States Framing
04.2022 - 08.2022
- Set up the manufacturing line and streamlined the production processes of steel metal framings for construction.
- Directly responsible for production and delivery schedules, ensuring timely execution within the agreed timeframe and resource constraints.
- Supported relevant supervisors through scheduling and demand planning reports to ensure peaks and troughs can be managed effectively.
- Worked with the in-house design team and customers to ensure the design and final product meet requirements.
- Successfully increased the productivity rate by 40% within 4 months by proactive data collection and detailed analysis.
- Developed and implemented workplace health and safety, environment, and quality standards and protocols.
- https://www.esframing.net.au
Queensland State Manager
Refresh Waters
09.2020 - 03.2022
- Leadership position with responsibilities for managing factory operations; supported various functions, which include employee lifecycle, performance reviews and management, employee relations, workplace health and safety, as well as the development and implementation of People & Culture initiatives.
- Responsible for the full suite of P&L functions and manufacturing operations, including the development of the budget, tracking of actual revenue and costs, health and safety management plans, and operational improvements.
- Identified opportunities and developed new strategies for market penetration, resulting in 13% sales growth and 66% profit growth from the previous financial year.
- Coordinate with suppliers, ensuring raw materials are supplied in a timely manner, and finished products are delivered on time.
- Successfully improved productivity by 50% through process debottlenecking and optimization, ensuring adherence to optimum cycle times, as well as designing and implementing quality improvement processes for the production line.
- Led the analysis of technological solutions to improve productivity, operational efficiencies, and the reduction of waste.
- https://refreshwaters.com.au
Patient Support Officer
Queensland Health – MNNHS (Community & Oral Health)
03.2020 - 09.2020
- Stock level management at Pine Rivers Community Health Centre (PRCHC) and the COVID-19 Fever Clinic ensures that stocks are sufficient for daily operations.
- Maintained the cleanliness of PRCHC and the COVID-19 Fever Clinic in accordance with stipulated guidelines and procedures for chemical handling, infection control, and materials handling.
Operations Manager – Projects
ST Engineering Land Systems
01.2018 - 05.2019
- Led operations management projects, aligning stakeholders, including Manufacturing Engineers, Planners, and Plant Managers, to ensure project objectives, timelines, and budgets are achieved.
- Developed a production schedule and provided regular updates to senior management on a weekly basis, allowing issues to be resolved quickly, derisking the project.
- Resolved issues arising from completed orders through root cause analysis, as well as the development and execution of prevention and quality control activities, by working collaboratively with the Operations and Quality Assurance team.
- https://www.stengg.com
Head, Fabrication Centre – Welding
ST Engineering Land Systems
01.2015 - 12.2017
- Supervised operations of the Fabrication Centre and led a team of 45 staff, comprising Project Supervisors, Robotic Welding, and Quality Control team.
- Responsible for monitoring the project schedule and deliverables, as well as ensuring labor and resource requirements are optimal to meet production targets.
- Prepared and monitored variance reports in respect of progress, time, costs, and resources against the plan.
- Responsible for ensuring the proper maintenance of workshop equipment, as per WHS requirements and regulations.
Head, Evaluation & Assistant Centre Manager
STA Inspection
06.2011 - 12.2014
- Led a department that oversees the operations of three centers; assisted car buyers in checking vehicle condition prior to purchase, reviewed, and led the process of preparing the scope of work and handling customer complaints.
- Successfully implemented customer loyalty strategies to improve customer satisfaction and retention through managing human resource requirements of the business, and leading customer service improvement projects.
- Full P&L responsibility; implemented KPI measures to ensure the profit target of the business is met through cost-saving initiatives.
- Successfully implemented a 3-year expansion plan to increase the capacity and capabilities of inspection centers.
- Evaluated tender requirements through the provision of technical expertise to relevant parties.
Education
Diploma - Project Management
TAFE
Queensland10.2024
Bachelor of Engineering - Mechanical Engineering
Nanyang Technological University
Singapore06.2011
Skills
- Problem-solving
- Team leadership
- Operations management
- Strategic planning
- Continuous improvements
- Staff development
Accomplishments
- Managed and executed the operational strategies for a $60M production line utilizing lean manufacturing practices resulting in world class services levels, RDSL improved from 75% to 85%, headcount reduction by 15% and maintain growth in 12 months.
- Increased efficiency by streamlining process through lean and 5S methodology reducing processing time by 10%.
- Introduced vendor management system by eliminating stocking out of materials and buyers to raise Purchase Orders.
- Spearheaded the adoption of robotic process automation (RPA) to streamline repetitive tasks and improve operational accuracy by 95%.
- Directly trained and managed a team of 5 supervisors while leading a total staff of 50 team members.
- Eliminate stock out of PPE by 100% through introducing PPE vending machine.
- Increase productivity by 60% in despatch by having standard size packaging material rate than supplied in a roll and reduced wastage.
Certification
- Finance for Non-Finance Manager - Australia Institute of Management - Mar 2024
- Managing People Effectively - Australia Institute of Management - Dec 2023
- Forklift Licence (LF) - Licence 4 Work - Mar 2021 – Present
- BSB41415 Cert IV in Work Health and Safety - Pinnacle Safety & Training - Sep 2019 – Present
- Young Engineers Leadership Programme - The Institute of Engineers, Singapore - May 2017
- Project Management Professional (PMP) - NTUC Learning Hub - Apr 2017
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Timeline
Operations Manager
Emerson
02.2023 - Current
Duty Manager
Australia Venue Co
09.2022 - 02.2023
Framing Production Manager
Eastern States Framing
04.2022 - 08.2022
Queensland State Manager
Refresh Waters
09.2020 - 03.2022
Patient Support Officer
Queensland Health – MNNHS (Community & Oral Health)
03.2020 - 09.2020
Operations Manager – Projects
ST Engineering Land Systems
01.2018 - 05.2019
Head, Fabrication Centre – Welding
ST Engineering Land Systems
01.2015 - 12.2017
Head, Evaluation & Assistant Centre Manager
STA Inspection
06.2011 - 12.2014
Bachelor of Engineering - Mechanical Engineering
Nanyang Technological University
Diploma - Project Management
TAFE