Marcus Goh
Bruce,ACT
Summary
Motivated nursing student and fitness instructor accomplished in helping clients at all fitness levels get into shape and achieve goals. Strongly believes health is a conscious lifestyle choice necessary for longevity and happiness. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Enrolled Nurse position. Ready to help team achieve company goals and handle patients' wellbeing.
Overview
7
7
years of professional experience
Work History
Fitness Instructor
Fitness First
07.2021 - 08.2022
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
Assistant in Nursing
Ochre Health
05.2020 - 10.2021
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Assisted my supervisor, Ben Jol - An immunisation nurse.
- Experienced dealing with patients in the immunisation department, and assisted in vaccination for toddlers and adolescences.
- Experienced with the usage of spirometry and the administration process of a spirometry.
- Learned the processes of restocking, labelling, handling and cautious storage of vaccines in its respective & suitable environment.
- Promoted health care and educated the importance of wellbeing and immunisation to both book-in and walk-in clients.
Barista
Soul Origin
08.2018 - 03.2020
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- In-charge of brewing your daily dose of caffeine with a smile.
- Seasoned with an organised inventory management skill to ensure maximum sales with minimal loss.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Team Leader and Head Barista
Plan B
02.2016 - 08.2018
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Acting as the first point of contact for all walk-in inquiries, table bookings, event bookings, and team member inquiries.
- Served as a team leader to the front of house operations and managed barista training for both new baristas and old alike.
- Received “Employee of the Year” award for year 2017/2018.
Barista
Feeka Coffee Roasters
11.2015 - 02.2016
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Prepared large batches of hot and cold brew coffee daily as well as specialty coffee and tea.
- Quick & accurate at handling financial transactions of all types.
Education
Bachelor of Science - Nursing
University of Canberra
Canberra11.2024
No Degree - Canadian Pre-U Diploma
Taylor's College
Subang08.2015
Skills
- Nutrition Assessment and Planning
- Rehabilitation Techniques
- Program Design
- Injury Prevention
- Body Composition Analysis
- Fitness Assessments
Affiliations
- Swimming Competitor back in highschool (State level)
- Actively seeking volunteer work
Languages
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Malay
Professional Working
Chinese (Mandarin)
Limited Working
Tamil
Elementary
References
If more information about my work ethics, contributions and teamwork abilities, please do not hesitate to contact the following individuals tied to my previous jobs respectively. I've acquired consent to share these contact number:
Gerald Jethro, Joint Owner of Feeka Coffee Roasters, KL.
Work Mobile Number (Malaysia): (+60)893127312
Belinda Bredell, UC Clinical Liaison Nurse, University of Canberra, ACT.
Work Mobile Number (Australia): (+61)437713228
Natalie Lee, Store Manager of Soul Origin, Belconnen.
Personal Mobile Number (Australia): (+61)402412905
Mr. Amalraj, General Manager of Fitness First, Subang.
Work Mobile Number (Malaysia): (+60)149452357
Mr. Ben Jol, Immunisation Nurse in Ochre Health, Queanbeyan.
Personal Mobile Number (Australia): (+61)409192571
Timeline
Fitness Instructor
Fitness First
07.2021 - 08.2022
Assistant in Nursing
Ochre Health
05.2020 - 10.2021
Barista
Soul Origin
08.2018 - 03.2020
Team Leader and Head Barista
Plan B
02.2016 - 08.2018
Barista
Feeka Coffee Roasters
11.2015 - 02.2016
Bachelor of Science - Nursing
University of Canberra
No Degree - Canadian Pre-U Diploma
Taylor's College