Marcus Hildebrandt
Beechboro,Australia
Summary
I am a dedicated and knowledgeable individual looking to return to work after taking a 2 year break to focus on raising my young daughter who has a disability, I have experience in providing exceptional customer service to a wide variety of clients in different areas, Proven ability to quickly assess customer needs and provide appropriate solutions. I am skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. I am committed to streamlining processes to improve customer service efficiency and satisfaction in every aspect but most of all I am 100% committed to everything I do in my life, I give everything my all and I have yet to face a challenge I couldn’t overcome yet.
Overview
3
3
years of professional experience
Work History
Customer Service Crew Member
RAH McDonald's
08.2022 - 08.2023
- Provided excellent customer service by greeting customers and meeting quality expectations. Took orders, prepared meals and collected payments. Kept food preparation area, equipment and utensils clean and sanitary. Prepared products following restaurant, health, and safety standards and procedures.
Manager of Operations
Helping Hands Cleaning PTY, Wa
11.2020 - 12.2021
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals and materials properly and with caution
- Delivered quality customer service to address urgent needs and cleaning requests
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Established work schedules, ensuring job tasks were effectively assigned and completed properly.
- Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing and scheduling activities.
Assistant Sales Representative
Little Gem Property Management
07.2020 - 09.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Statement of Attainment - Provide First Aid - HLTA1D001
Just careers training
WA11.2023
Statement of Attainment - Emergency life support - HLTA1D010
Just careers training
WA11.2023
Statement of Attainment - Provide cardiopulmonary resuscitation- HLTA1D009
Just careers training
WA11.2023
Business Admin Certificate III - undefined
Challenger Tafe
WA01.2017
General education - year 11
Greenwood College
Greenwood01.2016
Skills
- Good knowledge of business needs
- Food and preparation experience
- Kitchen Safety standards
- Employee Training and Supervision Experience
- Managing KPIS
- Inventory/stock checking
- Quick learner and critical thinker
- Client satisfaction empowered
- Extensive cleaning and sanitation
- Health and safety guideline training
- Strong communication skills
- Time Management skills
- Community services and policy
- Disability knowledge and personal experience
- Excellent customer service skills
- Product Promotion
- Valid Driver’s License
- White card
- Working with children’s check
AWARDS
Awarded committee Manager for brockman house community services 2023/2024
Timeline
Customer Service Crew Member
RAH McDonald's
08.2022 - 08.2023
Manager of Operations
Helping Hands Cleaning PTY, Wa
11.2020 - 12.2021
Assistant Sales Representative
Little Gem Property Management
07.2020 - 09.2020
Statement of Attainment - Provide First Aid - HLTA1D001
Just careers training
Statement of Attainment - Emergency life support - HLTA1D010
Just careers training
Statement of Attainment - Provide cardiopulmonary resuscitation- HLTA1D009
Just careers training
Business Admin Certificate III - undefined
Challenger Tafe
General education - year 11
Greenwood College