Marcus McGloin
Mount Eliza
Summary
Dynamic customer service professional with a proven track record at Hungry Jacks and Mornington District Basketball Association, excelling in customer service and operational efficiency. Recognized for implementing process improvements that enhanced workflow and reduced conflicts. Strong communicator and quick learner, adept at multitasking in fast-paced environments while ensuring guest satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Hungry Jacks, BOH, FOH
Mornington, VIC
12.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Maintained cleanliness and organization of food preparation areas, adhering to health and safety standards.
- Operated kitchen equipment efficiently, contributing to smooth food production processes.
- Assisted in training new employees on operational procedures and customer service protocols.
Basketball Stadium Supervisor
Mornington District Basketball Association
Mornington, VIC
11.2021 - Current
- Supervised daily operations, ensuring compliance with safety protocols and organizational standards.
- Coordinated team schedules, optimizing resource allocation for various basketball events.
- Developed training programs for new staff, enhancing onboarding processes and retention rates.
- Monitored performance metrics, identifying areas for improvement in gameplay and event execution.
Food Service Worker
McDonalds
Mornington, VIC
10.2021 - 06.2022
- Collaborated with team members to streamline order fulfillment, improving overall service speed.
- Monitored inventory levels, assisting in stock management to reduce waste and ensure availability of supplies.
- Implemented process improvements that enhanced workflow efficiency within the kitchen operations.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
Education
High School Diploma -
Mount Eliza Secondary College
Mount Eliza, VIC10.2024
Sport And Recreation Certificate I,II And III -
Chisholm Institute
Melbourne, VIC10.2024
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong communication skills
- Problem-solving
- Fast-paced environment
- Working quickly
Timeline
Food Service Worker
Hungry Jacks, BOH, FOH
12.2024 - Current
Basketball Stadium Supervisor
Mornington District Basketball Association
11.2021 - Current
Food Service Worker
McDonalds
10.2021 - 06.2022
High School Diploma -
Mount Eliza Secondary College
Sport And Recreation Certificate I,II And III -
Chisholm Institute