Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Ragno

Kensington

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

10
10
years of professional experience

Work History

Store Business Manager

Officeworks
03.2023 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through driving excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Store Support Manager

Coles Supermarket
12.2021 - 02.2023
  • Support the store manager managing the store, managing department managers and managing
    team
  • Deliver excellent shop standards, driving sales throughout the store, generating and maintaining
    a positive working culture in-store, manage team members and department managers performance
  • Deliver excellent shop standards, driving sales throughout the store, generating and maintaining
    a positive working culture in-store, manage team members and department managers performance
  • Exposure care taking the store in the absence of a store manager for 4 months as well as completing retail leader training to become a Store Manager for Coles Supermarkets.
  • Tracked stores performance to ensure store is hitting key process indicators

Grocery Manager

Coles Supermarket
05.2020 - 12.2021
  • Delegated tasks and duties to store staff and clearly communicated timeframes for completion.
  • Further development my knowledge and understanding on commercials within the business,
    effective rostering and roster management
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements
  • Drove sales by going over and above with merchandising standards and displays
  • Managed team through a store renewal process where the first Asian Concept in NSW was introduced as well as one of the first store which Best Buys was introduced into
  • Being a larger store than my previous appointment at Parramatta, working with and managing a larger team allowed me to further develop my management skills as well as having more exposure to fresh departments.

Grocery Manager

Coles Supermarket
07.2018 - 05.2020
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Development of knowledge and understanding on commercials within the business, effective rostering and roster management as well as effective merchandising.
  • Being a smaller trading store meant that I was the 2IC which meant running the store every second weekend as well as my store managers day off. This allowed me to grasp a greater understanding of how to run and manage a store as well as allowing me to have a greater understanding on how to achieve certain commercials.
  • Organised efficient inventory and replenishment processes to drive great availability in-store for our customers

Duty Manager

Coles Supermarket
06.2016 - 07.2018
  • Managed a team of 30+, trained and taught them time and team skills to ensure the load was processed every night
  • Duty manager allowed me to take charge of the store and team at night which allowed me to develop my team management skills
  • Maintained compliance with company policies, objectives, and communication goals.
  • Closed store and monitored shift changes to uphold successful operations strategies and maximize business success.

Inventory Manager

Coles Supermarket
07.2015 - 06.2016
  • Created and updated regular inventory reports and records.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Learnt and developed knowledge on the inventory process of the business, this was a trial position with this being the only store in the state with this position
  • Effective gap scanning and back stock management

Assistant Grocery Manager

Coles Supermarket
05.2014 - 07.2015
  • Supported the grocery manager in running the department and took charge of the department
    on their days off

Education

High School Diploma -

Castle Hill High School

Skills

  • Goals and Performance
  • Excellent customer service skills
  • Store Opening and Closing Procedures
  • Maximizing Profitability
  • Strong understanding of commercial acumen
  • Natural ability to build relationships with team members
  • Strong understanding of cost and REM Management
  • Building, understanding and developing rosters and schedules
  • Ability to drive productivity within the team
  • Able to make challenging decisions
    under pressure
  • Able to work in a past paced environment
  • Effective merchandising skills
  • Sound knowledge of Microsoft
    office

Timeline

Store Business Manager

Officeworks
03.2023 - Current

Store Support Manager

Coles Supermarket
12.2021 - 02.2023

Grocery Manager

Coles Supermarket
05.2020 - 12.2021

Grocery Manager

Coles Supermarket
07.2018 - 05.2020

Duty Manager

Coles Supermarket
06.2016 - 07.2018

Inventory Manager

Coles Supermarket
07.2015 - 06.2016

Assistant Grocery Manager

Coles Supermarket
05.2014 - 07.2015

High School Diploma -

Castle Hill High School

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Marcus Ragno