MARCUS ROSE

Experienced professional in credit management and collections with a strong background at Suncorp Bank. Demonstrated success in dispute resolution and customer service, achieving notable debt recovery results. Proficient in analytical reporting and team collaboration, ensuring compliance with privacy legislation while fostering positive client relationships. Qualified Security Officer with expertise in emergency response, crisis intervention, and maintaining safety in high-pressure environments. Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures. Sharp security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures and surveillance. Carries out instructions effectively.

• Ms. Samantha Bennett, National H.R Manager for CERTIS Security / Sydney Night Patrol, 0480 501 739
• Mrs. Veronica Handley, Dispute Resolutions Manager / Team Leader at QLD MOTORWAYS, 0403 123 361
• Mr. Richard O'Brian, Ex Military Services - Neighbour, 0428 042 804

• Over 25 years' experience in various credit management and customer service roles including debt collection, accounts receivable, property management, banking & finance industry, insurance & collections call centre environments.
• Highly developed communication skills including extensive experience in dealing with people in difficult and/or stressful situations with Mediation and Dispute Resolution Skills.
• Proven ability to organise, prioritise and coordinate daily work tasks including urgent demands, reports, customer disputes, KPI's and Monthly targets without supervision and staff mentoring.
• Various computer skills - MS Word, Excel, Access, MYOB, Email, Internet, Skip Tracing etc.
• Ability to fit into any new contract position which has given me the opportunity for new roles with companies looking to decrease overall debt portfolio or update programs and new legislation.
• My key asset is having an analytic ability to listen to my clients and staff by helping them resolve any situation or problems that should arise so everyone always feels that you have given them your utmost respect & diligence.
• My most advantageous skill is my verbal and written communication people skills that I have learnt with years of experience in dispute resolution which is also my best attribute with a passion for always wanting to re-educate and resolve any personal or business matter.