Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Passions
Generic

MARCUS SIME

Baxter

Summary

With just shy of 8 years of experience in the hospitality industry and managing in 2 chef hat, and fast-paced environments, I've found the ability to train staff to the highest standards of guest service, ensuring increased experience satisfaction, reducing staff costs with efficiency, increasing daily sales through proficient up-sales and guest relations. Looking to focus on incredible wine service, utilising my innate leadership skills and proven management history to introduce new unforgettable experiences and efficiency to a fine dining setting.

Overview

14
14
years of professional experience

Work History

Senior Sommelier

Ten Minutes by Tractor
06.2024 - Current
  • Quickly promoted from Junior to Senior Sommelier based on exceptional performance, demonstrating a strong knowledge of wine and service.
  • Revitalised a struggling wine bar, curating a specialized wine list featuring exclusive selections from the Mornington Peninsula, and developing a unique guest experience that elevated both customer satisfaction and profitability.
  • Designed and implemented comprehensive operational systems across ordering, stocktake, rostering, and POS management, ensuring smooth and efficient daily operations while simultaneously fulfilling sommelier duties in the main restaurant.
  • Managed the weekly wine pairing stocktake, ensuring all necessary wines were available for service, while conducting the monthly inventory of a 2,000+ bottle cellar.
  • Trained and mentored junior staff on wine basics, etiquette, and proper service techniques, fostering a knowledgeable and confident team.
  • Specialised in private functions and handled section service independently, ensuring seamless 2 chef hat service, and personalised wine pairings.
  • Earned CMS Certification and demonstrated mastery of an extensive 129-page wine list, acquiring detailed expertise on every wine, including stand out vintages, regions, and producers. Capable of providing in-depth, personalised recommendations and expert explanations for any wine on the list, ensuring an exceptional and informed customer experience.
  • Consistently increased average guest spend by up to $100 per head through tailored wine recommendations, exceptional guest service and upselling special menu items.
  • Contributed to streamlining SOS procedures, improving team efficiency and service flow.
  • Took on leadership of bar operations in the absence of the part-time Bar Manager, overseeing cocktails, spirit recommendations, non alcoholic pairings and bar stock management/prep up to three days a week.

Senior Sommelier

Ten Minutes by Tractor
06.2024 - Current
  • Quickly promoted from Junior to Senior Sommelier based on exceptional performance, demonstrating a strong knowledge of wine and service.
  • Revitalised a struggling wine bar, curating a specialized wine list featuring exclusive selections from the Mornington Peninsula, and developing a unique guest experience that elevated both customer satisfaction and profitability.
  • Designed and implemented comprehensive operational systems across ordering, stocktake, rostering, and POS management, ensuring smooth and efficient daily operations while simultaneously fulfilling sommelier duties in the main restaurant.
  • Managed the weekly wine pairing stocktake, ensuring all necessary wines were available for service, while conducting the monthly inventory of a 2,000+ bottle cellar.
  • Trained and mentored junior staff on wine basics, etiquette, and proper service techniques, fostering a knowledgeable and confident team.
  • Specialised in private functions and handled section service independently, ensuring seamless 2 chef hat service, and personalised wine pairings.
  • Earned CMS Certification and demonstrated mastery of an extensive 129-page wine list, acquiring detailed expertise on every wine, including stand out vintages, regions, and producers. Capable of providing in-depth, personalised recommendations and expert explanations for any wine on the list, ensuring an exceptional and informed customer experience.
  • Consistently increased average guest spend by up to $100 per head through tailored wine recommendations, exceptional guest service and upselling special menu items.
  • Contributed to streamlining SOS procedures, improving team efficiency and service flow.
  • Took on leadership of bar operations in the absence of the part-time Bar Manager, overseeing cocktails, spirit recommendations, non alcoholic pairings and bar stock management/prep up to three days a week.

Assistant Restaurant Manager

Doot Doot Doot - Jackalope Hotels
02.2023 - 06.2024
  • Collaborated on the curation of a diverse 150-bottle wine list, and developed and implemented effective wine pairing training initiatives, resulting in enhanced staff knowledge and expertise in wine service and recommendations.
  • Demonstrated exceptional operational leadership, overseeing peak periods with up to 140+ covers, and ensuring seamless execution of four seatings, all while upholding the highest standards of fine dining service and quality.
  • Developed and led robust training initiatives, focusing on fine dining protocols, SOS, wine knowledge, and cross-functional training, to enhance staff expertise, consistency, and overall service excellence.
  • Assisted on the design and launch of a comprehensive SOS framework and guest experience initiatives, specifically crafted for a boutique hotel's changes post-COVID, prioritising elevated service standards, guest satisfaction, and loyalty.
  • Executed high-profile events in partnership with esteemed brands, including Navi, David's, Victor Churchill, Four Pillars, Coles, and Brae, showcasing exceptional organisational and project management skills, and fostering strong industry relationships.
  • Fostered cross-departmental partnerships with various hotel departments to drive operational excellence, enhance internal communications, and cultivate a collaborative work environment, resulting in improved productivity, employee engagement, and a stronger sense of community.
  • References: Chef Wingo Hung - Head Chef [0405084692], Cate Chinasin - Venue Manager [0490660159]

Assistant Restaurant Manager

Rare Hare - Jackalope Hotels
01.2022 - 02.2023
  • Specialised in delivering exceptional event experiences, expertly managing and coordinating high-profile functions such as weddings, corporate events, and other bespoke gatherings, ensuring seamless execution and exceeding client expectations.
  • Mentored and managed inexperienced staff, fostering their growth and development in high-stress roles, and creating a supportive and structured environment that enabled them to thrive in demanding situations, such as the floor, pass, and bar, and achieve exceptional performance standards.
  • Successfully oversaw and coordinated casual-style lunch and dinner services, expertly managing high-volume operations and ensuring seamless execution of services for 300+ covers, while maintaining exceptional quality, efficiency, and guest satisfaction.
  • Provided expert guidance and training to staff on navigating complex workplace dynamics, including conflict resolution, diffusing tense situations, and addressing workplace drama, to foster a positive and inclusive work culture, and ensure exceptional customer service despite challenging circumstances.
  • References: Keshan Peiris - F&B Duty Manager [0433911218], Donna Donnelly - Venue Manager [0404489869].

Venue Manager

Milk the Cow - DEGROUP
01.2022 - 01.2023
  • Recruited, trained, and mentored a team of approximately 30 staff members, equipping them with essential skills in customer service, food and beverage knowledge, COVID-19 safety protocols, and maintaining a clean and hygienic environment.
  • Implemented efficient rostering strategies, resulting in reduced staff costs and optimised labor expenses.
  • Successfully negotiated with local distributors to secure favourable product pricing, leading to increased profit margins.
  • Achieved a 10% increase in sales through effective upselling techniques and enhanced interpersonal communication skills, fostering a culture of exceptional customer service and driving business growth.
  • Reference: Jordana Crawford - Previous VM now Constable [0412858964]

Pre-Opening Team

Chicha - DEGROUP
01.2022 - 01.2022
  • Designed, developed, and implemented point-of-sale (POS) systems from the ground up, demonstrating expertise in configuring and customising POS solutions to meet specific business needs, and ensuring seamless integration to opening dates.
  • Have a comprehensive understanding of the hiring and training process, with the ability to develop and implement effective staff development programs that adapt to the changing needs of the restaurant, ensuring a skilled and agile workforce that drives business success.

Shift Supervisor

JimmyRum
01.2022 - 01.2022
  • Contributed to the onboarding and training of new staff members, providing comprehensive introductions and basic spirits education to ensure a solid foundation for success.
  • Served as designated team lead in the absence of senior management, effectively overseeing a department of 7 staff and ensuring seamless delivery of service to a client base of approximately 80 customers.
  • Developed and implemented a staff training program to enhance product knowledge and communication skills, empowering team members to effectively identify and meet customer needs, and drive sales growth through successful closing techniques.
  • Represented the company at off-site events, introducing and promoting rum products to new customers, and successfully converting interest into sales.
  • Reference: Stephanie Morling - Venue and Events Manager [0417304358]

Bartender/Waiter

Sandhurst Golf Club
01.2021 - 01.2021
  • Successfully managed the floor of functions and bars, expertly coordinating and supervising events with up to 140+ patrons, ensuring seamless service and exceptional customer experience.
  • Assisted in conducting accurate stocktakes and placed orders for all beverages, maintaining optimal inventory levels and minimising waste.
  • Coordinated and operated the food and beverage golf cart, efficiently servicing players and patrons throughout the course, and ensuring timely delivery of refreshments.
  • Reference: Geoff Doherty - General Manager [0400173181]

Assistant Supervisor

Ningaloo Whale Shark Swims
01.2019 - 01.2020
  • Played a key role in delivering safe and memorable snorkelling experiences for tourists exploring the Ningaloo Reef, effectively managing risk and coordinating logistics to facilitate up-close encounters with a diverse range of marine species, including whale sharks, lemon and tiger sharks and manta rays.
  • Continued learning in piloting skills to fly a small plane over the Ningaloo Reef, expertly spotting and guiding touring boats to whale shark locations, and enhancing the overall tour experience through timely and accurate aerial support.
  • Reference: Jilly Sime - Lead diver [0431970522]

Bike Mechanic / Sales Person

Bicycle Superstore
01.2018 - 01.2020
  • Achieved a high volume of production, successfully building and assembling 40 bicycles daily, ensuring timely delivery of quality products to meet customer orders and expectations.
  • Provided expert repair and maintenance services for customers' bicycles, ensuring prompt and efficient solutions to get them back on the road or trail - utilising professional training.
  • Demonstrated exceptional interpersonal skills, effectively de-escalating tense situations with unreasonable customers, and providing empathetic and professional solutions to turn negative experiences into positive outcomes.
  • Reference: Jason Swackhammer - Store Manager [0424148689]

Crew Trainer

McDonald's
01.2017 - 01.2019
  • Successfully trained and mentored approximately 20 new staff members, with two progressing to become managers of their own stores, demonstrating effective leadership and talent development skills.
  • Ensured the highest standards of kitchen staff performance, closely monitoring order results and customer reviews to guarantee exceptional food quality and service.
  • Played a key role in introducing new staff members to the restaurant, providing comprehensive orientation and training to ensure a seamless transition and equipping them with the skills necessary to excel in their roles.
  • Reference: Ben Tutton - Store Manager [Outdated Number]

Assistant CAD Designer

Special Patterns
01.2017 - 01.2017
  • Contributed to the development and launch of a cutting-edge, fully-automated ice cream store NISKA, showcasing innovative thinking and entrepreneurial spirit.
  • Provided critical assistance in the development of designs through various CAD programs, leveraging technical expertise to optimise product performance and functionality.
  • Reference: Lost contact details

Waiter / Kitchen Hand

Wild Oak Restaurant and Cooking School
01.2012 - 01.2016
  • Commenced hospitality career as a section waiter and chef's hand, gaining invaluable insights into the inner workings of a semi-fine dining establishment.
  • Demonstrated adaptability and teamwork by assisting in the kitchen during peak periods, ensuring seamless service delivery despite staffing constraints.
  • Developed expertise in waiting tables at various off-site events, honing skills in event management, customer service, and time management.
  • Benefited from the guidance and expertise of seasoned managers with decades of experience in the hospitality industry, acquiring valuable knowledge and best practices that shaped my understanding of exceptional service and operational excellence.
  • Reference: Chef Ben Higgs - Head Chef and Owner [0417536964]

Education

Certified Sommelier

Court of Master Sommeliers
06-2025

Introductory Sommelier

Court of Master Sommeliers
09-2024

RSA Refresher Course - undefined

VGCCC
01.2023

WSET 2 - Distinction - undefined

Prince Wine Store
01.2023

Unconscious Bias Training - undefined

ResEd De-Escalation & OVA
01.2023

Respectful Workplace Training & Conflict Resolution - undefined

ResEd De-Escalation & OVA
01.2022

Management Training - undefined

VECCI
01.2022

SIT20316 Cert 2 and 3 in Hospitality - undefined

Haileybury
01.2020

S-TEC Mechanic - undefined

Shimano T.E.C
01.2019

Crew Trainer Training - undefined

McDonald's
01.2018

Skills

  • Diverse administrative abilities
  • Training and managing multiple departments
  • Increased hygiene up-keep
  • In depth knowledge and setup of various POS
  • Communication and emotional intelligence
  • Consistent positive attitude
  • Inclusive ability to train and improve staff's service of all skill levels
  • Exceptional fine dining service, anticipating guests needs

Accomplishments

  • JKLP "Leader of the Quarter" - Recognised via vote for being the most driven, positive and effective manager in the hotel for 2022-2023
  • Highest mark in WSET 2 - Declared highest mark for our class of 18 students for the second half of 2023.
  • Powerlifting champ (to-be) - Competing in my first powerlifting competition mid 2024.

Timeline

Senior Sommelier

Ten Minutes by Tractor
06.2024 - Current

Senior Sommelier

Ten Minutes by Tractor
06.2024 - Current

Assistant Restaurant Manager

Doot Doot Doot - Jackalope Hotels
02.2023 - 06.2024

Assistant Restaurant Manager

Rare Hare - Jackalope Hotels
01.2022 - 02.2023

Venue Manager

Milk the Cow - DEGROUP
01.2022 - 01.2023

Pre-Opening Team

Chicha - DEGROUP
01.2022 - 01.2022

Shift Supervisor

JimmyRum
01.2022 - 01.2022

Bartender/Waiter

Sandhurst Golf Club
01.2021 - 01.2021

Assistant Supervisor

Ningaloo Whale Shark Swims
01.2019 - 01.2020

Bike Mechanic / Sales Person

Bicycle Superstore
01.2018 - 01.2020

Crew Trainer

McDonald's
01.2017 - 01.2019

Assistant CAD Designer

Special Patterns
01.2017 - 01.2017

Waiter / Kitchen Hand

Wild Oak Restaurant and Cooking School
01.2012 - 01.2016

RSA Refresher Course - undefined

VGCCC

WSET 2 - Distinction - undefined

Prince Wine Store

Unconscious Bias Training - undefined

ResEd De-Escalation & OVA

Respectful Workplace Training & Conflict Resolution - undefined

ResEd De-Escalation & OVA

Management Training - undefined

VECCI

SIT20316 Cert 2 and 3 in Hospitality - undefined

Haileybury

S-TEC Mechanic - undefined

Shimano T.E.C

Crew Trainer Training - undefined

McDonald's

Certified Sommelier

Court of Master Sommeliers

Introductory Sommelier

Court of Master Sommeliers

Passions

  • Wine and Spirits - Beginning my journey with spirits I have fell in love with the culture and history that alcohol has created and continues to tell stories as a luxurious part of our lives.
  • Camping / Outdoors - Having competed in many Triathlons, national level Powerlifting, snow sports and state level DH Mountainbiking, I am naturally drawn to adrenaline inducing activities and thrive in stressful situations.
  • Music Diversity - Heavily into a wide range of genres from Jazz to Drum and Bass to Metal to mid 2000's nostalgia. Most of my day will include music of some element.

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