Marcus WILDE
Glenorchy,TAS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Services Australia
06.2006 - Current
- Handling customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, currently handling Customer Relations calls which is a complaints line for all Customers dealing with Services Australia
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Commonwealth Bank
01.2002 - 05.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Giving Customers advise on any financial matters and assisting in giving the Customer the best outcome.
Education
Dominic College
Glenorchy, TASSkills
- Call Management and Customer Complaints handling
- Account Updating for customers
- Dealing with a diverse range of Customers in a multi cultural society
- 35 years of Customer service skills in Call centres
enjoy the outdoors , running and long walks
after work i enjoy heading up to the Queens Domain and utilising the tracks to run and walk to keep fit and healthy
Additional Information
Referee - Jason Van Der Kroef
Current Team Leader
ph: 0414 242 726
03 6236 1255
Timeline
Customer Service Representative
Services Australia
06.2006 - Current
Customer Service Representative
Commonwealth Bank
01.2002 - 05.2006
Dominic College