Alec Wilde
Wollongong,NSW
Summary
Reliable Full time Customer Service employee seeking a change in industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Disability Trust
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Input data entry relevant to participants NDIS Schedules to ensure they have access to their required supports.
- Created and recorded consent, plan and financial documents for NDIS Participants.
Customer Service Specialist
Probe CX
02.2023 - 08.2023
- Assisted in providing information and updating records within the My Aged Care space.
- Handled inbound and outbound telephony with Older Australians and their representatives.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
APS3 (Customer Service Officer)
Services Australia
02.2020 - 01.2023
- Provided Customer Service via both inbound and outbound telephony.
- Operated within the RCA (Residential Care Assessment) team.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Some College (No Degree) - Graduated Year 12
Guilford Young College
Glenorchy, TASSkills
- Inbound and Outbound Call Documentation
- Scheduling and Data Entry
- Responding to Difficult Customers
- Customer Data Confidentiality
- Various Administrative Tasks
- Time Management
Affiliations
Team Leader (Manager)
Nicole Meyers
Email: nicole.meyers@servicesaustralia.gov.au
Phone: 0362089468 Extension: 389468
Certification
Current NSW Drivers Licence
Working With Children Check - Valid to 08/2028
NDIS Worker Screening Check - Valid to 08/2028
Timeline
Customer Service Representative
The Disability Trust
08.2023 - Current
Customer Service Specialist
Probe CX
02.2023 - 08.2023
APS3 (Customer Service Officer)
Services Australia
02.2020 - 01.2023
Some College (No Degree) - Graduated Year 12
Guilford Young College
Current NSW Drivers Licence
Working With Children Check - Valid to 08/2028
NDIS Worker Screening Check - Valid to 08/2028
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