Summary
Overview
Work History
Skills
Certification
Personal Information
References
Timeline
Generic

Marcus Williams

Narre Warren,Victoria

Summary

I am currently looking for a management position within the facility management industry which will develop my career within a well-respected company. I have extensive knowledge and experience in the commercial facility contract management FM and cleaning industry. I have highly developed contract management skills, specializing in client satisfaction and contract protection. I have an extensive background as a crisis manager working on client relations, company performance also specializing in troubled accounts. I am reliable, confident, hard working and enjoy a challenge. I am an excellent communicator who enjoys working autonomously or in a team environment. I am extremely motivated and determined to complete any task to the best of my abilities. I am a dedicated facilities professional with a history of meeting KPI's and company goals. I am Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience
1
1
Certification

Work History

State Manager/ contract start up Manager

Clean link Australia
01.2004
  • Set up and management of over thirty Sites in South Australia Consisting of Coles Supermarkets Kmart retail stores/ six month contracted period
  • Responsible for the contract start up including the following
  • Client liaison / Customer service
  • Budgets ordering
  • Sales
  • Staff recruitment training and supervision
  • Monthly reporting

Client Service Manager

Danihers Facility Management
10.2016 - Current
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Collaborated with cross-functional teams for better service delivery and client experience.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
  • Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
  • Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
  • Conducted regular client reviews to identify areas of improvement, leading to enhanced service offerings.
  • Coached team members on best practices for exceptional customer service, boosting overall performance levels.
  • Identified new business opportunities through proactive market analysis and engagement with potential clients.
  • Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
  • Reduced energy consumption through the installation of energy-efficient systems and monitoring usage patterns.
  • Increased cost savings by renegotiating vendor contracts and identifying areas for budget optimization.
  • Managed a team of technicians, providing training and guidance for improved performance and professional development.
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.

Customer Service Manager

01.2014 - 01.2016
  • Currently Managing a portfolio of over fifty sites.

Account manager

01.2011 - 01.2014
  • Managing a large diverse portfolio of clients Including offices, Hotels, Industrial, private Schools, Government and Council contracts
  • Delivering company expectations
  • Sales / contract expansion
  • Client liaison / customer service
  • Meeting KPI’S
  • Reporting
  • Meeting budgets
  • Conducting site inspections / client satisfaction surveys
  • Coordinating staff and contractors
  • Problem solving
  • OHS management / assessment

Multi- Site supervisor

Reflections Group Pty Ltd
01.2004 - 01.2010
  • Managed and coordinated cleaning staff
  • Administrative duties including budgets, timetables and rosters
  • In charge of monthly cleaning reports
  • Liaising with shopping centre management
  • Problem solving, resolving staff issues
  • Responsibility of hiring new employees
  • Responsibility of training new employees
  • Responsible for OH & S on site

Area Manager

Highlight Property Services
01.2003 - 01.2004
  • In charge of and monitored several sites including office buildings, hotels
  • Yacht club and schools
  • Sub contract management
  • Liaising with clients
  • Administrative duties such as cleaning reports, quotes and pricing

Skills

  • Exceptional customer service/ client relationship skills
  • Budget management/ base pay role experience
  • Sales/ expanding account skills
  • Team Management and training experience
  • Excellent communication skills
  • Hands on trade experience
  • Microsoft Office / word /excel
  • Business Management / effective communication
  • Presentations and public speaking
  • Team management profile
  • Asset Maintenance
  • Performance Management
  • Human Resources Management
  • Staff Training
  • Problem Solving
  • Project Management
  • Contract Negotiation
  • Quality Assurance

Certification

  • Sales/ expanding account skills
  • Team Management and training experience
  • Excellent communication skills
  • Hands on trade experience
  • Microsoft Office / word /excel
  • Business Management / effective communication
  • Presentations and public speaking
  • Team management profile
  • Asset Maintenance

Personal Information

Date of Birth: 10/04/79

References

  • Mr Harry Georgiou, Operations Manager, Shinning Knight Facility services, (03) 9555 6044
  • Mr Craig Perry, Facilities Manager, Moonee Valley City Council, (03) 83251701
  • Mrs Sherein O’ Brian, Operations Manager, Millennium Services, 0409 215 148

Timeline

Client Service Manager

Danihers Facility Management
10.2016 - Current

Customer Service Manager

01.2014 - 01.2016

Account manager

01.2011 - 01.2014

State Manager/ contract start up Manager

Clean link Australia
01.2004

Multi- Site supervisor

Reflections Group Pty Ltd
01.2004 - 01.2010

Area Manager

Highlight Property Services
01.2003 - 01.2004
  • Sales/ expanding account skills
  • Team Management and training experience
  • Excellent communication skills
  • Hands on trade experience
  • Microsoft Office / word /excel
  • Business Management / effective communication
  • Presentations and public speaking
  • Team management profile
  • Asset Maintenance

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