Marcus Haigh
Gold Coast,QLD
Summary
With over 20 years in hospitality & hospitality management, offering any experience & skills I have learnt from my mentors, passing that onto others so they can be successful is a goal of mine.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Courier
FedEx
03.2025 - Current
- Employed as a courier with FedEx, responsibilities included;
- - Starting as a backup driver, delivering packages to various areas of the Gold Coast, also picked up deliveries to go interstate & international.
- - After 2 months, obtained the sole run of Surfers Paradise & Main Beach building relationships with customers.
- - Ongoing compliance training
Duty Manager
River Road Tavern
11.2024 - 03.2025
- Employed as a Duty Manager to open the brand-new River Road Tavern in Beenleigh, responsibilities included;
- Working an average of 45-50 hours per week over a variety of shifts from the opening of the venue at 6am to the closing of the venue at 5:30am. Ensuring all staff adhere to Responsible Service of Alcohol, Responsible Service of Gaming procedures as well as ALH guidelines & policies.
Venue Manager
Hotel CBD, Varsity Lakes - JDA Hotels
05.2022 - 10.2024
- Employed as a Venue Manager, reporting to the QLD State Manager, Group Operations Manager & owners of JDA Hotels, responsibilities include;
- Ensuring the smooth operation of day-to-day operations of the venue. Having weekly operations meeting with head office on the progress of the hotel, improvements to enhance revenue & productivity.
- Responsible for stock control & ordering of stock.
- Responsible for rostering for 54 employees, staff training & ensuring OH&S guidelines are met.
- Organized & facilitated functions, liaised with Head Chef on function food & requirements for customers.
- Liaised with suppliers & reps about promotions & new product lines, as well monitoring & identifying items performing well, as well items not performing & replacing those items.
- Liaising with contractors & suppliers about improving & fixing anything that needed attention within the venue.
- Monitor the productivity of 40 gaming machines, identify poor performing EGMs, and work closely with a company about promotional incentives for our customers.
Duty Manager
The Club at Parkwood Village
10.2021 - 05.2022
- Employed as a Duty Manager in October 2021, reporting directly to the Venue Manager & General Manager, responsibilities included managing 40 plus staff members across the bar, bistro, gaming & gaming room.
- Working an average of 55 hours per week, ensuring all staff adhere to Responsible Service of Alcohol, Responsible Service of Gaming procedures as well as the club’s guidelines & policies.
- Responsible for staff training, security compliance, workplace health & safety, stock control & ordering stock for the entire venue.
- Developed incentives for staff to succeed and reach goals, trained and develop staff on a consistent basis to guarantee a thorough knowledge of daily operations.
- Provided excellent customer service by meeting customer needs and handling customer complaints directly. Ensuring food is prepared and served within scheduled time frames & quality assurance processes are followed in food preparation.
Senior Assistant Manager
Broadbeach Tavern - ALH Group
02.2019 - 10.2021
- Employed as a Senior Assistant Manager reporting directly to the Venue Manager. Responsibilities included managing 40 plus staff members across the bar, bistro, gaming & gaming room.
- Working an average of 50-55 hours per week over a variety of shifts from the opening of the venue at 6am to the closing of the venue at 5:30am. Ensuring staff adhere to Responsible Service of Alcohol, Responsible Service of Gaming procedures as well as ALH guidelines & policies.
- Implemented company polices, created goals and objectives for our employees to increase sales from prior years, assessed performance of employees by distributing and completing weekly employee evaluations.
- Reviewed weekly and monthly sales activity to identify sales trends and maintain a successful operation by working closely with the Venue Manager & Queensland State Manager to ensure success.
- Ensuring food is prepared and served within scheduled time frames & quality assurance processes are followed in food preparation. Supervising of all aspects of caterings
- Responsible for maximizing profits for the venue while monitoring & reducing casual labor where possible. Liaising with security to ensure the safety of all patrons & staff. Weekly management meetings on upcoming events, strategies to maximize profits & introduce programs to assist staff.
Assistant Manager
Surfers Paradise Beer Garden - ALH Group
09.2016 - 08.2018
- Employed as an Assistant Manager in September 2016, reporting directly to the Venue Manager & General Manager. Responsibilities included managing 40 plus staff members across the bar, bistro, gaming & gaming room.
- Working an average of 45-50 hours per week over a variety of shifts from the opening of the venue at 6am to the closing of the venue at 5:30am. Ensuring all staff adhere to Responsible Service of Alcohol, Responsible Service of Gaming procedures as well as ALH guidelines & policies.
- Implemented company polices, created goals and objectives for our employees to increase sales from prior years, assessed performance of employees by distributing and completing weekly employee evaluations. Reviewed weekly and monthly sales activity to identify sales trends and maintain a successful operation by working closely with the Venue Manager & Queensland State Manager to ensure success.
- Responsible for staff training, security compliance, workplace health & safety, stock control & ordering stock for the entire venue. Also organized events for the venue to generate revenue for the business.
- Developed incentives for staff to succeed and reach goals, trained and develop staff on a consistent basis to guarantee a thorough knowledge of daily operations
- Provided excellent customer service by meeting customer needs and handling customer complaints directly Ensuring food is prepared and served within scheduled time frames & quality assurance processes are followed in food preparation.
- Supervising of all aspects of caterings Managed bar & restaurant staff of 20+: including scheduling, hiring & firing Responsible for maintaining & ordering inventory, assisting in both Front of House & Back of House operations
Team Leader
One & Only Hayman Island
08.2014 - 09.2016
- Working in various restaurants & bars throughout the island serving guests food & drinks and taking care of any special requests the guest may have.
- Working banquet events, which includes corporate events, engagements, weddings & special events, serving a la carte menu & drinks, setting up the event & packing down the event. Stock control, ensuring the restaurant/bar had sufficient stock, and assisting the manager of the outlet of what stock needed to be re-ordered.
- Received multiple awards for outstanding customer service for going above & beyond for the guest. Making cocktails, serving drinks & taking food orders for guests. Making cocktails, serving drinks & stock take & organizing stock for next day.
- Promoted to Team Leader managing the staff bar in October 2015, where I was responsible for managing the bar, rostering, stock control, running events in the staff bar, attending profit/loss meetings, liaising with management about stock to discontinue & stock to bring in & promote.
Food & Beverage Attendant
Hilton Hotel Surfers Paradise
05.2014 - 07.2014
- Worked in the ‘Luke Mangan’ restaurant for breakfast & dinner.
Education
VCE -
Laverton Secondary College
10.2002
Skills
- Operational leadership
- Rapport building,
- Service excellence
- Understanding client expectations
- Cooperative success in meeting objectives
Certification
- Responsible Manager of a Licensed Venue (RMLV)
- Approved Managers License
- Gaming Nominee License
- First Aid Certificate
- Bepoz Systems
- Swiftpos Systems
- POS Systems
- Tanda
- Tyro Systems
Timeline
Courier
FedEx
03.2025 - Current
Duty Manager
River Road Tavern
11.2024 - 03.2025
Venue Manager
Hotel CBD, Varsity Lakes - JDA Hotels
05.2022 - 10.2024
Duty Manager
The Club at Parkwood Village
10.2021 - 05.2022
Senior Assistant Manager
Broadbeach Tavern - ALH Group
02.2019 - 10.2021
Assistant Manager
Surfers Paradise Beer Garden - ALH Group
09.2016 - 08.2018
Team Leader
One & Only Hayman Island
08.2014 - 09.2016
Food & Beverage Attendant
Hilton Hotel Surfers Paradise
05.2014 - 07.2014
VCE -
Laverton Secondary College
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