Marcus Hockey
DOB 30.10.1997
Summary
Dynamic customer service professional with a proven track record in enhancing customer experiences through exceptional communication and problem-solving skills. Recognized for adaptability and a commitment to service excellence, consistently achieving high levels of customer satisfaction in diverse environments. Aiming to leverage these core competencies to further elevate customer engagement and loyalty.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Brewer, Bartender, Tour Guide
Kangaroo Island Brewery
01.2024 - 12.2024
- Working behind the bar at a small craft brewery, serving drinks, and helping customers choose what they would like, with in-depth knowledge of all the products made by the business.
- Making many different types of beer using full-grain brewing methods and a simple three-vessel brewing system.
- Kegging beers, and maintaining a sterile environment while working to ensure the beer is of the highest quality and can be put on tap.
- Taking large groups around the small brew room and teaching them about the process of brewing and fermentation, the leading them through guided tastings.
- Working in the kitchen to produce a simple, but delicious menu, while maintaining high standards of cleanliness and attention to detail.
Eco Adventure Tour Guide
Kangaroo Island Outdoor Action/ Little Sahara
01.2023 - 12.2023
- Leading groups of visitors on educational eco quad bike tours while driving a UTV
- Informing guests about the native Flora, Fauna, and history of the area
- Training guests 6+yrs to ride a quad bike, and ensuring all riders ride safely.
- Assisting kayak tours, and demonstrating how to kayak safely.
- Basic Quad Bike and UTV maintenance and repairs.
- Assisting with E-bike, walking and Buggy tours.
- Demonstrating how to sand board safely.
- Taking bookings/checking in guests according to safety regulations.
- Communicating with a large team across two different sites.
Kitchen hand / server/ barista/ barman
Vivonne Bay General Store
01.2022 - 12.2023
- Serving customers and ensuring they had a good experience, and all their needs were met, especially when very busy
- Using the till and cashing up at the end of the day
- Cook a simple menu and maintain high standards in a well-known and very busy local business
- Cleaning the store and kitchen maintain high food hygiene and quality standards
- Serving alcohol in adherence with SA RSA guidelines
- Stocking/restocking the shop and kitchen, and recording deliveries
- General Maintenance of site – e.g
- Fixing fencing, filling holes, and Painting
- Making barista style Coffees and teas, meeting high customer expectations
Driver and dog handler
Acres 4 Dogs
01.2022 - 12.2022
- Collection and drop-off of up to 20 dogs on a tight morning and afternoon schedule in the company van
- Monitoring the behaviour of the dogs while they’re in paddocks to manage their health, wellbeing and assuring stimulation
- General Maintenance of site – e.g
- Fixing fencing, filling holes, and Painting
- Taking Photos of the dogs for use on social media
Recruitment Services Administrator
Medacy
01.2020 - 12.2022
Performance Analyst
Proview Sports/ London Scottish RUFC
01.2018 - 12.2020
Bar Staff and Front of House
Old Success Inn
01.2019 - 12.2019
Team Leader
Big Sheep Little Cow
01.2016 - 12.2017
- I spent a year in the full time Team Leader role at big sheep little cow
- All of the responsibilities of the job below, but also involving:
- Day to day running of the farm
- Producing work rotas
- Input on recruitment
- Liaising with the owners about what needed to be done to improve the experience for the customers
Tour Guide
Big Sheep Little Cow
01.2011 - 12.2016
- Providing educational tours around a farm for groups of up to 25 children and adults, involving handling and feeding a range of animals.
- Remembering large amounts of information about all the animals, from African Pygmy Hedgehogs to llamas, and Kune Kune pigs.
- Adapting tours to suit each group’s needs, be it groups with additional needs, school trips, or parent-and-toddler groups.
- Daily care and maintenance of the animals.
- Making food and drink in the onsite café.
Cocktail Bartender
The Pick and Shovel
- Making a large range of cocktails and mocktails, from classics to new adaptations and originals including customers specific taste.
- Training new team members to optimal performance standards.
- Developing a new cocktail menu and creating weekly specials.
- Having extensive knowledge of a very large wine list and food pairings.
- Making simple charcuterie boards, using local produce where possible.
- Maintaining an ordered and clean bar to ensure maximum efficiency.
Education
Post Grad Certificate - Sports Journalism
ST MARY’S UNIVERSITY TWICKENHAM
Twickenham01.2021
BSC 2.1 - Sport Science
ST MARY’S UNIVERSITY TWICKENHAM
Twickenham01.2020
Skills
- Stock rotation
- Cleaning protocols
- Brewing techniques
- Beer tasting
- Money handling
- Exceptional communication
- Interpretive guiding
- Wildlife identification
- Group management
Certification
- RSA valid for all of Australia
- Pet first aid
- Full drivers license
Accomplishments
- 2019, St Mary’s Rugby League Club President
- 2020, Super League Reserve Team London Broncos
- 2021, Betfred League 1 Rugby League player for London Skolars
- 2023/24 Woodford Folk Festival Volunteer - build and packdown
Affiliations
- Hiking
- Surfing (badly)
- Both Codes of rugby
- spending time in nature
References
References available upon request.
Timeline
Brewer, Bartender, Tour Guide
Kangaroo Island Brewery
01.2024 - 12.2024
Eco Adventure Tour Guide
Kangaroo Island Outdoor Action/ Little Sahara
01.2023 - 12.2023
Kitchen hand / server/ barista/ barman
Vivonne Bay General Store
01.2022 - 12.2023
Driver and dog handler
Acres 4 Dogs
01.2022 - 12.2022
Recruitment Services Administrator
Medacy
01.2020 - 12.2022
Bar Staff and Front of House
Old Success Inn
01.2019 - 12.2019
Performance Analyst
Proview Sports/ London Scottish RUFC
01.2018 - 12.2020
Team Leader
Big Sheep Little Cow
01.2016 - 12.2017
Tour Guide
Big Sheep Little Cow
01.2011 - 12.2016
Cocktail Bartender
The Pick and Shovel
Post Grad Certificate - Sports Journalism
ST MARY’S UNIVERSITY TWICKENHAM
BSC 2.1 - Sport Science
ST MARY’S UNIVERSITY TWICKENHAM
Similar Profiles
Teoan CroftsTeoan Crofts
Kitchen Hand at Mooncake Kangaroo IslandKitchen Hand at Mooncake Kangaroo Island
NAM SON TRANNAM SON TRAN
CABLE TECHNICIAN at KANGAROO ISLAND POWER PROJECTCABLE TECHNICIAN at KANGAROO ISLAND POWER PROJECT
Travis ChapmanTravis Chapman
Kangaroo Island Freight Services at Kangaroo Island Freight ServicesKangaroo Island Freight Services at Kangaroo Island Freight Services