Mardi Joss
DENILIQUIN (NSW)
Summary
Experienced and knowledgeable administrative leader with proven expertise in managing high-level operational needs within NSW Police Force. Well-coordinated in approach to internal or external requirements to deliver consistent results. Systematic, quality-driven and hardworking with excellent leadership, planning and relationship-building abilities.
Overview
27
27
years of professional experience
Work History
General Administration Officer
NSW Police Force
12.2015 - Current
- Assisted colleagues, managers, and customers through regular communication and assistance.
- Managed Human Resources portfolio including workers compensation, non work related injuries, leave and welfare.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Maintained personnel records and updated internal databases to support document management.
- Maintained departmental records in accordance with corporate systems and policies
- Managed petty cash, purchase orders and account transactions.
Acting District Manager
NSW Police Force
01.2017 - Current
- Meet deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervise two locations to develop and promote employees to work collaboratively to achieve results.
- Built positive and productive relationships within the Command and other stakeholders
- Generate financial and operational reports to assist management, stakeholders and team with guidance and recommendations.
- Plan and budget accurately to provide Command with resources needed to operate effectively.
- Manage staff member conflicts, actively listening to concerns and finding appropriate resolution.
- Accomplished multiple tasks within established timeframes.
- Evaluate employee performance and convey constructive feedback to improve skills.
General Administration Support Officer
NSW Police Force
10.1996 - 12.2015
- Assist Police in daily station duties
- Managed incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Counter enquiries/customer service
- Use of computer systems such as COPS, Charge Mgt System, SAP, Email system, Microsoft Excel, Word and Publisher, CAD
- Completing COPS events and Intelligence information reports
- Court Process and case filing duties
- Banking
Acting Roster Officer
NSW Police Force
06.2010 - 08.2015
- Prepare and maintain duty rosters for LAC staff
- Maintain attendance records, overtime, shifts, HDA and on call records in KRONOS rostering system
- Chair Roster meetings with Senior Management Team
- Complete financial overview of Shifts, penalties and OT
- Complete fortnightly payroll upload for all personnel
- Use of SAP system – validation reports
Relieving Executive Officer
NSW Police Force
09.2000 - 01.2003
- Handling of police complaints both internal and external
- Chair Complaint Management Team meetings and minute taking
- Records Management System – RMS (TRIM) operations
- Conduct COPS Audits
- Handling of correspondence for LAC
- Returns to Region Office for Complaints Management
- Maintain Personnel files for LAC staff
- Maintain Accountable books
- Understanding of many Policies and Procedures
Education
No Degree - Certificate III Office Administration And Finance
Riverina Institute of TAFE
Deniliquin12.1995
No Degree - Year 10 School Certificate
Deniliquin High School
12.1994
Skills
- Leadership skills
- Excellent stakeholder liaison and consultation skills
- Excellent records and invoice management
- Budget, payroll and financial planning skills
- Evidence based decision making and risk analysis
- Excellent employee communication and team building skills
- Recruiting and Interviewing skills
- High level customer focus and conflict management
- Staff Supervision
Accomplishments
- NSWP Medallion/lapel 25 years
- COP Long Service Award 25 years
- Unit Citation - COVID-19 Pandemic - Border Closure Operation
- Southern Region Command - Crime, Community & Our People Award
- Murray River PD - Commanders SSS Recognition Award
Qualities and Attributes
- Dedicated and reliable
- Focused, attention to detail
- Trustworthy and loyal
- Approachable and diplomatic
- Strong eye for identifying governance/system strengths and improvements
Timeline
Acting District Manager
NSW Police Force
01.2017 - Current
General Administration Officer
NSW Police Force
12.2015 - Current
Acting Roster Officer
NSW Police Force
06.2010 - 08.2015
Relieving Executive Officer
NSW Police Force
09.2000 - 01.2003
General Administration Support Officer
NSW Police Force
10.1996 - 12.2015
No Degree - Certificate III Office Administration And Finance
Riverina Institute of TAFE
No Degree - Year 10 School Certificate
Deniliquin High School