Summary
Overview
Work History
Education
Skills
Accomplishments
Qualities and Attributes
Timeline
Generic

Mardi Joss

DENILIQUIN (NSW)

Summary

Experienced and knowledgeable administrative leader with proven expertise in managing high-level operational needs within NSW Police Force. Well-coordinated in approach to internal or external requirements to deliver consistent results. Systematic, quality-driven and hardworking with excellent leadership, planning and relationship-building abilities.

Overview

27
27
years of professional experience

Work History

General Administration Officer

NSW Police Force
12.2015 - Current
  • Assisted colleagues, managers, and customers through regular communication and assistance.
  • Managed Human Resources portfolio including workers compensation, non work related injuries, leave and welfare.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Maintained personnel records and updated internal databases to support document management.
  • Maintained departmental records in accordance with corporate systems and policies
  • Managed petty cash, purchase orders and account transactions.

Acting District Manager

NSW Police Force
01.2017 - Current
  • Meet deadlines by proactively managing individual and team tasks and streamlining processes.
  • Supervise two locations to develop and promote employees to work collaboratively to achieve results.
  • Built positive and productive relationships within the Command and other stakeholders
  • Generate financial and operational reports to assist management, stakeholders and team with guidance and recommendations.
  • Plan and budget accurately to provide Command with resources needed to operate effectively.
  • Manage staff member conflicts, actively listening to concerns and finding appropriate resolution.
  • Accomplished multiple tasks within established timeframes.
  • Evaluate employee performance and convey constructive feedback to improve skills.

General Administration Support Officer

NSW Police Force
10.1996 - 12.2015
  • Assist Police in daily station duties
  • Managed incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Counter enquiries/customer service
  • Use of computer systems such as COPS, Charge Mgt System, SAP, Email system, Microsoft Excel, Word and Publisher, CAD
  • Completing COPS events and Intelligence information reports
  • Court Process and case filing duties
  • Banking

Acting Roster Officer

NSW Police Force
06.2010 - 08.2015
  • Prepare and maintain duty rosters for LAC staff
  • Maintain attendance records, overtime, shifts, HDA and on call records in KRONOS rostering system
  • Chair Roster meetings with Senior Management Team
  • Complete financial overview of Shifts, penalties and OT
  • Complete fortnightly payroll upload for all personnel
  • Use of SAP system – validation reports

Relieving Executive Officer

NSW Police Force
09.2000 - 01.2003
  • Handling of police complaints both internal and external
  • Chair Complaint Management Team meetings and minute taking
  • Records Management System – RMS (TRIM) operations
  • Conduct COPS Audits
  • Handling of correspondence for LAC
  • Returns to Region Office for Complaints Management
  • Maintain Personnel files for LAC staff
  • Maintain Accountable books
  • Understanding of many Policies and Procedures

Education

No Degree - Certificate III Office Administration And Finance

Riverina Institute of TAFE
Deniliquin
12.1995

No Degree - Year 10 School Certificate

Deniliquin High School
12.1994

Skills

  • Leadership skills
  • Excellent stakeholder liaison and consultation skills
  • Excellent records and invoice management
  • Budget, payroll and financial planning skills
  • Evidence based decision making and risk analysis
  • Excellent employee communication and team building skills
  • Recruiting and Interviewing skills
  • High level customer focus and conflict management
  • Staff Supervision

Accomplishments

  • NSWP Medallion/lapel 25 years
  • COP Long Service Award 25 years
  • Unit Citation - COVID-19 Pandemic - Border Closure Operation
  • Southern Region Command - Crime, Community & Our People Award
  • Murray River PD - Commanders SSS Recognition Award


Qualities and Attributes

  • Dedicated and reliable
  • Focused, attention to detail
  • Trustworthy and loyal
  • Approachable and diplomatic
  • Strong eye for identifying governance/system strengths and improvements

Timeline

Acting District Manager

NSW Police Force
01.2017 - Current

General Administration Officer

NSW Police Force
12.2015 - Current

Acting Roster Officer

NSW Police Force
06.2010 - 08.2015

Relieving Executive Officer

NSW Police Force
09.2000 - 01.2003

General Administration Support Officer

NSW Police Force
10.1996 - 12.2015

No Degree - Certificate III Office Administration And Finance

Riverina Institute of TAFE

No Degree - Year 10 School Certificate

Deniliquin High School
Mardi Joss