Summary
Overview
Work History
Education
Skills
References
Timeline
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Mardy Taylor

Summary

With over seven years of cross-sector experience, I bring a wealth of knowledge and expertise to any role I undertake. I approach my work with confidence, diligence, and punctuality, ensuring that tasks are completed efficiently and to a high standard. My adaptable and professional management style is a reflection of my exceptional interpersonal skills, allowing me to effectively collaborate with team members, stakeholders, and clients. I am dedicated to excellence, consistently striving to surpass expectations and deliver results that not only meet but exceed objectives. This commitment to quality and exceptional performance is at the core of my professional ethos, driving me to continually improve and grow in my career.

Overview

7
7
years of professional experience

Work History

Disability & Aged Community Care Services (DACCS)

DACCS
12.2021 - Current
  • Aiding and assisting individuals to complete essential daily activities; Personal care, wound management, administering medications, ensuring living standards maintained to assist in OHS, mentally stimulating individuals to prevent deterioration of mental health and providing access to community-based services.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Hospitality Educational Counsellor

Qld Education
03.2021 - 12.2021
  • Providing high level support relating to all areas of Hospitality to further develop students understanding of field and enable them to succeed while they develop and implement their educational objectives
  • Ensuring students follow Best Practice and procedures in the hospitality industry and aid in on-going remote support and guidance for Students
  • Provide detailed feedback to students' submissions based of industry standard criteria.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.

Accounts Receivable Administrator

Blackwood's
10.2019 - 03.2021
  • Enhanced cash flow by diligently monitoring and collecting outstanding accounts receivable balances.
  • Streamlined invoicing processes for increased efficiency and reduced errors in billing information.
  • Reduced days sales outstanding by implementing effective follow-up strategies for overdue invoices.
  • Collaborated with sales team to resolve customer disputes, improving overall client satisfaction.
  • Facilitated timely payment from customers by providing detailed invoice information and addressing any concerns promptly.
  • Managed the month-end close process, ensuring timely and accurate financial reporting relating to Accounts Receivable balances.
  • Reconciled accounts with large volume of transactions.

Bar/Restaurant, Hotel Manager

Commercial Boutique Hotel
03.2017 - 03.2019
  • Duties included but limited to Guest Services, Complaint and Conflict resolutions,
  • directing an 8-person team at any time to ensure guest experience is of the highest standard,
  • Bookkeeping, balancing of Daily Cash deposits, Billing/Invoicing of guests and general Office and Admin duties.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Education

Skills

  • High personal Presentation
  • Knowledge of safety procedures
  • Ability to work autonomously
  • Passionate quick learner
  • Ethical and honest
  • Literacy and numeracy skills
  • Money handling experience
  • Multitasking Abilities
  • Supervision and leadership
  • Flexible and Adaptable
  • Calm Under Pressure

References

  • Jordyn-Shae, House leader at DACCS, 0403 514 656, Jsh.121@yahoo.com
  • Becca Batt, Management at CBH, 0488 005928, Beccajonesbatt@gmail.com
  • Jarryd De-Castro, Senior Constable Forensic Investigator, NSW Police Force, 0401 384 672, J.decastro@live.com

Timeline

Disability & Aged Community Care Services (DACCS)

DACCS
12.2021 - Current

Hospitality Educational Counsellor

Qld Education
03.2021 - 12.2021

Accounts Receivable Administrator

Blackwood's
10.2019 - 03.2021

Bar/Restaurant, Hotel Manager

Commercial Boutique Hotel
03.2017 - 03.2019

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Mardy Taylor