MAREE AHEARN
Mascot,Australia
Summary
I've worked in multiple fields and have a wide range of skills, the most useful being my ability to learn and adapt to situations quickly. I have excellent communication both written and spoken in english. As well as my qualifications, additional skills and information I have gathered over the years are also self taught as I cannot be idle for long. Hard working, flexible with roles and can jump in learning first hand on the go. Requiring minimal supervision and very punctual, working well with mentors and superiors. Friendly and helpful in any situation but never afraid to ask for help when I need to improve my skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BGIS
09.2024 - 05.2025
- Base Service Support Center Agent for Northern NSW (Defence)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved customer inquiries through effective communication and problem-solving techniques
- Managed high-volume call center operations while ensuring compliance with service standards
- Trained new staff on customer service protocols and company policies to enhance team performance
- Implemented feedback mechanisms to improve service delivery and customer satisfaction
Senior Customer Care Agent
Pacific Centercom Fiji Limited
03.2022 - 08.2023
- Worked as one of three original agents opening the Interparcel UK account in the call center Pacific Centercom (Fiji) Limited
- Handled customer service calls, chats and emails
- Gained a fair understanding of parcel companies through air and sea freight, customs declarations and government requirements
- Acquired leadership and admin skills such as handling attendance, organizing transportation, training new agents and supervising the floor whilst leaders are absent.
Customer Care Agent
Packleader Pacific (Victorian Energy Auditors)
02.2021 - 08.2021
- Customer care representative for a business outsourced to the Call Center, cold calling for an Australia based account (VEA). Organised government funded upgrades of LED lights and exhaust fans.
Social Media, Event Planner and Administrative Accounts
Big Green Garden Restaurant
07.2020 - 11.2020
- Worked as Administrator/Personal Assistant handling Social Media, Audits, Stocks, Wages/Payroll and Inventory along with Staff rosters and Event Planning
- During busy hours Customer service at the front of the house.
Carpenter/Joiner
Pacific Building Solutions
03.2019 - 03.2020
- Worked as an apprentice to multiple joiners assisting them with the assembly and finishing of furniture such as bed frames, cabinets, doors and windows, etc
- Includes sealing and painting as well as store room management and handled orders for purchasing material, invoices for sales and transportation logs.
Waitress and amateur translator
Fong Lee's Chinese Restaurant
01.2018 - 08.2018
- Worked as a waitress and wrote translated orders off the menu from english to basic mandarin chinese for the chef.
Bartender and Waitress
The Royal Suva Yacht Club
01.2017 - 09.2017
- Worked behind the bar mixing and serving drinks, customer service, took stock and inventory and was in charge of cash up and daily profit reports
- Supervised junior staff and conducted soft training.
Bartender and Waitress
Traps Bar
04.2015 - 12.2016
- Worked evenings behind the bar mixing and serving drinks, customer service, took stock and inventory and was in charge of cash up and daily profit reports.
Administration and Sales
The Fiberglass Shop
01.2015 - 11.2015
- Worked days as the receptionist, Sales as well as managing inventory And accounts payables/receivables and also customer service.
Education
High School Diploma -
International Secondary School
12.2014
Certificate IV Carpentry - Engineering
Fiji National University
Suva, Fiji05-2020
STCW - Boat Crew Safety, Firefighting, First Aid - Maritime Studies
Fiji Maritime Academy
Suva, Fiji05-2017
Skills
- Call center experience
- Payment Processing
- Typing Speed
- Complaint Handling
- Appointment Scheduling
- Virtual Assistance
- Live chat support
- Escalation management
- Customer Relationship Management
- Documentation And Reporting
- Customer Relations
- Order Processing
- Customer Service
- Inbound Customer Service
- Brand representation
- Teamwork and Collaboration
- Issue and Complaint Resolution
- Computer Skills
- Sales Transactions
- Money handling abilities
- Quality Control
- Administrative and Office Support
- Language Fluency
- Report Preparation
- Following scripts
- Order and Refund Processing
- Time Management
- Multitasking
- Calm and Professional Under Pressure
- Excellent Communication
- Active Listening
- Microsoft Office
- Product Knowledge
Certification
- Australian Citizen
- Certificate 4 Carpentry, Carpentry and Joinery, 2020-05-01
- STCW (Standard of Training, Certification and Watchkeeping, Boat Safety, 2017-05-01
- Includes basic first aid, crew safety, personal safety and basic firefighting.
- St John’s Basic First Aid, 2013
Timeline
Customer Service Representative
BGIS
09.2024 - 05.2025
Senior Customer Care Agent
Pacific Centercom Fiji Limited
03.2022 - 08.2023
Customer Care Agent
Packleader Pacific (Victorian Energy Auditors)
02.2021 - 08.2021
Social Media, Event Planner and Administrative Accounts
Big Green Garden Restaurant
07.2020 - 11.2020
Carpenter/Joiner
Pacific Building Solutions
03.2019 - 03.2020
Waitress and amateur translator
Fong Lee's Chinese Restaurant
01.2018 - 08.2018
Bartender and Waitress
The Royal Suva Yacht Club
01.2017 - 09.2017
Bartender and Waitress
Traps Bar
04.2015 - 12.2016
Administration and Sales
The Fiberglass Shop
01.2015 - 11.2015
High School Diploma -
International Secondary School
Certificate IV Carpentry - Engineering
Fiji National University
STCW - Boat Crew Safety, Firefighting, First Aid - Maritime Studies
Fiji Maritime Academy
Similar Profiles
Alyssa SpalioneAlyssa Spalione
Data Center Assistant at BGISData Center Assistant at BGIS
Jordan SwerdfegerJordan Swerdfeger
Plumber/ Gas Fitter at BGISPlumber/ Gas Fitter at BGIS
Robert LopezRobert Lopez
A/C Technician at BGISA/C Technician at BGIS
Kaylee WangKaylee Wang
Office Operation Manager at Globe RealtyOffice Operation Manager at Globe Realty
ANNA SPYROPOULOSANNA SPYROPOULOS
Human Resources Manager at ICON Clinical ResearchHuman Resources Manager at ICON Clinical Research