Proven leader in customer service and security, excelling in roles at Woodward Foods Australia and McDonald's, where dedication to safety and customer satisfaction was paramount. Skilled in administration and incident reporting, I boosted team efficiency and enhanced guest experiences through exceptional service and security measures. My adeptness in both hard and soft skills ensures a welcoming yet secure environment for all.
Roles Included
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Enter pay roll records
Entering con notes for logistics
Roles included
Developed and managed relationships with customers to increase customer loyalty.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Processed customer orders and accurately handled payment transactions.
During my later years of employment at McDonalds I opted to take on an additional job. I thoroughly enjoyed the work , however I was forced to pursue a new employment after the establishment was closed in late 2017 early 2018.
Roles included
General waitress work
Reception/Cashier
Nightly receipt reconciliation
I commenced work at McDonald's in June 2005. After raising children for 9 years I was anxious to get back in the field and re develop my skill set. I quickly found my footing the moment the job commenced with in my first year of work I received several rewards as a result of my work ethic and dedication to the job. Three years into my employment at McDonald's the owner of the store recommended for me to up a senior management role. I was a senior manager from at McDonald's from 2008 to late 2014 when I stood down from the role. My remaining two years at McDonald's Swan Hill were spent as a senior crew trainer/senior staff member.
Roles included were:
Responding to customer inquiries
Cashier
Up skilling and managing ideal crew teams
On site assistance
Monitoring if inventory
Assisting owners in making crew based business decisions
Broad customer assistance
Cashier
Intermediate money handling skills
Customer service
General workplace etiquette
Incident Reporting
General security
Administration skills
Microsoft office essential skills
Computer Basics 2021
Mastering windows 10
Staff Manager for six years
Winner of the McDonalds employee of the quarter award 2006
Winner of the McDonalds rookie of the year award 2006