Maree Atkinson
Mackay,QLD
Summary
Professional with strong foundation in hospitality, specializing in guest services. Adept at leading teams, ensuring exceptional customer satisfaction, and adapting to evolving needs. Skilled in conflict resolution, staff training, and operational efficiency. Known for reliability, effective communication, and results-driven approach.
Overview
6
6
years of professional experience
Work History
Reservations/Guest Service Supervisor
Coppabella Civeo Village
06.2022 - 06.2025
- Client booking systems ie Fly2Work/RMS
- Process bookings
- Assist with guest check ins/check outs
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Supervised guest services team to ensure exceptional customer experiences.
- Safety Management
- Coordinating with other Heads of departments
- Daily Reports
- Resolved guest inquiries and complaints promptly to maintain high service standards.
Property Assistant
Hugh Reilly Real Estate
09.2021 - 06.2022
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Administration duties
- Assisting Property Managers
- Coordinated property maintenance schedules, ensuring timely resolution of service requests.
- Managed tenant relations, addressing inquiries and resolving issues efficiently.
- Conducted regular property inspections, identifying areas for improvement and maintenance needs.
Office Administration Assistant
NQ Water
12.2019 - 11.2020
- Organized office supplies and equipment, maintaining optimal inventory levels to support daily operations.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Accounts receivable/payable
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Skills
- Proven ability to work as part of a team
- Advanced time management skills and ability to meet priorities
- Commitment to professionalism with proven reliability and punctuality
- Willingness to undertake additional responsibility as necessary
- Current First Aid certificate
- Safety Conscious in all areas
- Standard 11
- Guest relations
- Customer service
- Team management
- Accounts payable and receivable auditing
Timeline
Reservations/Guest Service Supervisor
Coppabella Civeo Village
06.2022 - 06.2025
Property Assistant
Hugh Reilly Real Estate
09.2021 - 06.2022
Office Administration Assistant
NQ Water
12.2019 - 11.2020
Personal
- Capacity to communicate effectively with a broad range of people
- High level of initiative and motivation
- Demonstrated integrity and accountability