Maree Barrett
Melbourne,VIC
Summary
Dynamic manager with a proven track record in customer service and client relationship management. Expertise in problem-solving, staff training, and operational oversight ensures exceptional guest experiences.
Overview
8
8
years of professional experience
Work History
Manager/Owner Motel accommodation
Self Employed
Essendon, Vic
08.2019 - 08.2023
- Owner/operator of a 41-room accommodation and function room.
- Marketed and supervised function bookings for our licensed function room
- Implemented efficient point-of-sale systems for streamlined transactions.
- Covered 20 hour shifts per week on the front desk relieving our duty Manager and covering holidays.
- Trained and mentored staff on customer service best practices.
- Maintained relationships with existing clients by providing superior customer service
- Managed daily operations of business, including hiring rostering and training staff.
- Introduced cleaning checklists and best practices for our cleaning staff
- Ensured compliance with local, state, and federal regulations including during Covid.
- Oversaw budgeting and financial management , reviewing sales and targeting new areas for growth.
Owner /Operator
Ginger Annie
Essendon, Vic
07.2015 - 10.2018
- Owner operator restaurant and bar licensed for 300 patrons
- Renovated and rebranded the venue
- Employed 25 staff and oversaw everything required to run a successful business operation open six days a week
- Managed daily bar operations and staff scheduling for efficient service.
- Developed seasonal cocktail menus to enhance customer experience and engagement.
- Trained bartenders on drink preparation techniques and customer service skills.
- Oversaw inventory management to maintain adequate stock levels and reduce waste.
- Implemented marketing strategies to promote bar events and increase patron attendance.
- Ensured compliance with health regulations and safety standards in all operations.
- Facilitated team meetings to encourage communication and address operational challenges.
Education
Bachelor of Education - Education
Latrobe University
Ascote Vale , VIC11-1994
Skills
- Customer service
- Client relationship management
- Problem solving independantly but also knowing when to seek advice and listen
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Project management
- Key performance indicators
- Common sense
Affiliations
- walking
- travelling
- reading
- research
Timeline
Manager/Owner Motel accommodation
Self Employed
08.2019 - 08.2023
Owner /Operator
Ginger Annie
07.2015 - 10.2018
Bachelor of Education - Education
Latrobe University