Summary
Overview
Work History
Education
Skills
Telephone
Summary Of Attributes Abilities
References
Timeline
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Maree Bonacci

South Morang,Vic

Summary

Respected professional with over 15 years experience in managing Health information Services Operations as well as Project and Application management. Highly knowledgeable, communicative professional who works collaboratively with all level of staff.

Overview

18
18
years of professional experience

Work History

Director Digital Health

Mercy Health Services
11.2022 - Current
  • Provide strategic direction to the organisation on their digital transformation roadmap
  • Develop an Electronic Medical Record (EMR) business case for approval to the board for submission the Department of Health (DoH)
  • Develop EMR Tender Documentation and working with stakeholders on their functional specifications
  • Member of the Digital Health Advisory committee
  • Work with clinicians and other stakeholder to identify digital health priorities to improve efficiency and patient care
  • Review of how the organisations currently managers clinical application support and work towards centralising to improve end users support
  • Oversee the development, design and implementation of new digital applications and changes to existing systems
  • Supervise and manage project and contract staff as required on various projects
  • Communicate strategic recommendations with regard to Digital Health priorities to senior leadership team
  • Manage relationships and contractual obligations with external vendors and service providers
  • Review organisations approach with digital application training and how this can be improved to ensure that all end users are successfully trained
  • Design and develop a digital health SharePoint page as a communication tool for all staff.

Acting Assistant Director, Health Information Services

Mercy Health Services
04.2020 - 11.2022
  • Provide leadership for Health Information Services across multiple campuses
  • Provide support and advise to the Health Information Leadership Team
  • Ensure the efficient and effective delivery of all aspect of Health information services
  • Ensure compliance with legislative and departmental requirements
  • Monitor and ensure that HIS is adhering to allocated budget
  • Ensure that HIS polices and procedures are in place and up to date and that any new policies and procedures are developed as required
  • Develop and implement strategies to ensure HIS meets Key Performance Indicators
  • Ensure that HIS has an effective quality audit plan to ensure ongoing improvements
  • Ensure HIS activity is delivered in compliance with health services, legislation, national standard and government requirements
  • Report and benchmark on relevant KPIs to monitor service and performance levels
  • Conducts benchmarking and service analysis across similar organisations to find opportunities for improvement and learning.

Manager, Projects and Service Improvement

Mercy Health Services
06.2019 - 11.2022
  • Manage the development, delivery and implementation of business change initiatives relating to Health Information
  • Lead the Health Records Enhancement Project Team to the successful implementation of the Scanned Medical Record, My Health Record, iMedix and BOS rollout at MHW
  • Create and implement communication and change management and stakeholder engagement plans
  • Manage project risks, issues and scope and escalate as required
  • Educate staff in process and workflow review methodologies and build a culture of continuous change
  • Implement procedural and workflow changes to improve service quality and operation efficiency
  • Develop Project schedules, milestones and deliverables that are clearly defined and communicated
  • Develop and review project documentation, including specifications, status reports, changes request and risk and issue log
  • Develop the annual HIS Business plan and work with each manager to ensure project progress
  • Ensure that relevant polices and procedures are kept up to date.

Manager, Clinical System Support Team

Mercy Health Services
12.2016 - 06.2019
  • Manage the Clinical systems support team to ensure that the systems meet the functional needs of the end users
  • Clinical systems managed by the team: Hospital PAS system (iPM), Infomedix Clinical Patient folder (CPF), MModal Dictation System, Hospital Emergency System (EDIS), Birthing Outcome System (BOS), Neonatal Intensive Care (SPI), Uniti (Community Care program), DonNel (DOM and HITH), MasterCare (Mental Health)
  • Project managed a major upgrade to CPF (from version 2.5 to 3.9)
  • Co-ordinate any upgrades and changes to other applications as required
  • Work with end users (clinical and non-clinical) to see how applications can be used to improve workflow and how systems can be used to replace current manual/paper processes
  • Provide and develop ongoing training to end users on the clinical systems
  • Manage the team to ensure they are able to provide the support to end users
  • Support and provide advice to the team with any requests and projects they are working on
  • Liaise with vendors regularly to ensure open communication and feedback to ensure they are providing us with on-going support on any issues, enhancement requests and general support requirements
  • Work with IT to ensure systems are working efficiently and liaise with them on any technical issues we are having with the systems
  • Liaise with pathology and radiology providers to ensure that results are coming into CPF as expected
  • Assist with the establishment of a plan to manage the issues around unsigned results in CPF for the organisation
  • Work with internal and external staff on the establishment of connecting the organisation to the My Health Record
  • Manage and co-ordinate iPM upgrades and 1July changes
  • Implementation and education of any new features and functions from iPM i.e
  • SMS notification
  • Assist with preliminary work with initiating the scanned medical record project
  • Work with procurement with preparation and development of business requirements for the transcription tender.

Senior HIM/Change Lead – PURN Project, ICT

Peter MacCallum Cancer Centre
09.2005 - 12.2016
  • Guide and assist with the development of how the PURN will function and provide operational and business process advice to the project team
  • Develop new business processes for PMCC, RWH and MH on how UR Merges will be managed with the implementation of the PURN
  • Development of the URN selection and merge guidelines on which URN will become the PURN
  • Establish a training plan to and ensure that appropriate training to end users across all 3 hospitals is developed and delivered
  • Establish a communication plan to ensure that staff across all 3 hospitals are provided with effective communication throughout the project
  • Develop, co-ordinate and assist with the execute of UAT to ensure that the EMPI, Active Search and iPM functions and end users are satisfied that the product works as expected
  • Attend the Project Steering committee and provide project status reports and escalate risks
  • Test and work with the appropriate areas of all the all downstream systems to ensure they are able to manage the merges in their systems, assist them with creating workflows to manage the merge and work with them on the development of auto merging
  • Development of the new PURN Merge Team during the project phase and then mage the team form project to operational.

Operations Manager, Health Information Services

Peter MacCallum Cancer Centre
03.2010 - 02.2016
  • Responsible for the management of all clerical staff within Health Information Services (Medical Records, Admissions and Registrations and Medical Transcription)
  • Establishing and implementing new processes to meet ongoing changes that occur both internally and externally to HIS
  • Responsible for the recruitment process of all clerical positions within HIS
  • Ensuring that yearly performance appraisals are completed by team leaders and conducting performance appraisals with direct reports
  • Conducting regular staff meetings with all staff
  • Maintain policies and procedures relevant to key areas
  • Supervise Health information Management Students
  • Provide advice to the organisation on Privacy related matters
  • Lead Health Information Services during accreditation
  • Assist with annual budget review for all areas and ensuring that all areas are working within budget throughout the year and implement saving strategies
  • Responsible for covering the Manager, Health Information Services when on leave
  • Responsible for ensuring that iPM data is up to date and accurate this includes managing processes and workflows for merging, deceasing, alerts, doctors’ updates
  • System Administrator for Verdi and help and guide staff with issues
  • Assist with the ongoing development of Verdi
  • Assist with coding as required.

Education

Applied Learning Health Systems Short Course, By The Centre For Transformation of Digital Health -

The University of Melbourne
2022

PRINCE 2 Foundation Certificate Course -

ALC Training Pty Ltd
2008

Bachelor of Health Information Management -

La Trobe University
2004

Victorian Certificate of Education (VCE) -

Mercy College
2000

Skills

  • Staff Management
  • Budget Control
  • Project Management
  • Operations Management
  • Contract and Vendor Management
  • Strategic Planning
  • Proficient in iPM, CPF and Cerner
  • Change Management
  • Electronic Health Records
  • Policy Development
  • Process Implementation
  • Budget Development

Telephone

0402482176

Summary Of Attributes Abilities

Experience with iPM patient management systems Experience with multiple clinical systems: Clinical Patient Folder Cerner EDIS BOS SPI Uniti Mastercare, MModal and Ozescribe Dictation systems Project Management experience Experience with budgeting processes Experience with accreditation processes Experience with extract reporting (VAED,VINAH, VEMD and VPDC) Experience in MS Office (Word, Excel, PowerPoint, Outlook, Project, Viso)., Ability to priorities, work under pressure and complete projects on time A strong leader that has managed large teams with diverse backgrounds and experience Strong verbal and written communication skills Able to work as an individual or in a team environment Ability to promote teamwork and build relationships with all staff Ability to build positive relationships with internal and external stakeholders Ability to understand, listen and negotiate with others to ensure success of the project Recognise the importance of taking initiative in a variety of situations Ability to think strategically and plan for the future Ability to deal with confidential information

References

On Request

Timeline

Director Digital Health

Mercy Health Services
11.2022 - Current

Acting Assistant Director, Health Information Services

Mercy Health Services
04.2020 - 11.2022

Manager, Projects and Service Improvement

Mercy Health Services
06.2019 - 11.2022

Manager, Clinical System Support Team

Mercy Health Services
12.2016 - 06.2019

Operations Manager, Health Information Services

Peter MacCallum Cancer Centre
03.2010 - 02.2016

Senior HIM/Change Lead – PURN Project, ICT

Peter MacCallum Cancer Centre
09.2005 - 12.2016

Applied Learning Health Systems Short Course, By The Centre For Transformation of Digital Health -

The University of Melbourne

PRINCE 2 Foundation Certificate Course -

ALC Training Pty Ltd

Bachelor of Health Information Management -

La Trobe University

Victorian Certificate of Education (VCE) -

Mercy College

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Maree Bonacci