Maree Bourke
Mulwala
Summary
Professional service expert with solid background in delivering exceptional customer support. Skilled in problem-solving, process improvement, and ensuring compliance with policies and regulations. Strong focus on teamwork and achieving results, with flexible approach to adapt to changing needs. Reliable, dependable, and equipped with excellent communication and organizational skills.
Overview
18
18
years of professional experience
Work History
Caravan Park Manager
Bundalong Holiday Resort
01.2007 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Communicated effectively with owners, residents and on-site associates.
- Complied with mandated policies and programs.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Kept properties in compliance with local, state and federal regulations.
- Accomplished multiple tasks within established timeframes.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained computer and physical filing systems.
- Compiled and analyzed variety of complex accounting and statistical information to prepare financial statements.
Service Support Officer
Kernow Environmental Services Pty Ltd
11.2022 - 07.2023
- Demonstrated adaptability in taking on additional responsibilities as needed during times of high workload, maintaining consistent performance under pressure.
- Coordinated travel arrangements and calendars for Environmental Officers, optimizing schedules and minimizing expenses.
- Maintained confidentiality of sensitive information by following established document handling procedures diligently.
- Managed office supplies inventory, ensuring availability of necessary resources for daily tasks.
- Streamlined service processes for increased efficiency and improved customer experience.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
Education
Certificate IV - Holiday Parks And Resorts
East Gippsland Institute of TAFE
Bairnsdale, VIC10.2012
Skills
- Performance Assessment
- Health and safety compliance
- Booking management
- Local and State Laws
- Code Compliance
- Office Reception
- Customer Relations
- Market Tracking
- Social Media Engagement
- Maintenance Oversight
Timeline
Service Support Officer
Kernow Environmental Services Pty Ltd
11.2022 - 07.2023
Caravan Park Manager
Bundalong Holiday Resort
01.2007 - Current
Certificate IV - Holiday Parks And Resorts
East Gippsland Institute of TAFE
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