Maree Casperson
Lisarow,NSW
Summary
Dynamic professional with extensive experience at Mingara Recreation Club, excelling in project management and client relations. Proven track record in optimizing rostering systems and enhancing operational efficiency. Adept at financial reporting and fostering collaboration, ensuring compliance with regulatory standards while delivering exceptional service to stakeholders.
Overview
19
19
years of professional experience
Work History
Client Administration Officer
Catholic Care Diocese of Broken Bay
09.2023 - 07.2024
- Managed rostering and recruitment for 15 Community Support Workers (CSWs) across the Central Coast and Sydney, ensuring compliance with customer service standards and government guidelines.
- Supported CSWs by overseeing the documentation of progress and incident notes, and collaborating with the outsourced company 'Mable' to maintain a high level of professionalism and availability.
- Monitored clock-in/out times and kilometers between client visits, inputting data into the Humanforce payroll system for accurate fortnightly payroll processing and financial reporting.
Administration Officer
Wyong Council
05.2023 - 08.2023
- Managed CRM document control and data organization, ensuring accurate and timely access to project-related documents for all stakeholders.
- Regularly updated and maintained Development Application forms for housing and commercial projects, ensuring compliance with regulatory standards and project requirements.
- Coordinated document tracking and version control for multiple development projects, optimizing workflows and improving overall project efficiency.
Business Support Officer
McArthur Community Care
08.2022 - 01.2023
- Managed and coordinated rostering of support workers for clients within the Department of Justice System, Mental Health, and Intellectual & Physical Disabilities, ensuring compliance with individual care plans and organizational standards.
- Led recruitment efforts for new support workers, conduct interviews and assessments to maintain a qualified and dedicated workforce for NDIS clients.
- Utilized the 'PocketWatch' rostering system to streamline scheduling and ensure up-to-date quality assurance documentation, improving efficiency and compliance with NDIS standards.
- Provided financial reporting to the General Manager using MYOB.
Rostering Co-Ordinator
Fairhaven Services
02.2021 - 07.2022
- Coordinated and managed daily rostering schedules for intellectual and physical disability clients, ensuring efficient staffing allocation to meet individual care needs.
- Generated and provided detailed reports for payroll purposes, ensuring accurate documentation and compliance with NDIS guidelines and payment procedures using MYOB.
- Collaborated with support staff and management to address rostering conflicts, optimize care delivery, and maintain a seamless operation within the NDIS framework.
Rostering Co-Ordinator
Mingara Leisure Group
02.2008 - 09.2020
- Managed rosters for over 700 staff across six destinations, ensuring timely processing and the successful implementation of bi-annual roster reviews for twelve years, including template creation and allocation.
- Provided coaching and support to operational leaders on roster philosophy, systems, tools, and processes, collaborating with HR and Payroll teams to address staffing requirements, employee availability, leave, and overtime.
- Provided all financial reporting to all Stakeholders relating to rostering & payroll eg. Overtime, wages etc.
- Spearheaded key projects including the implementation of the 'Employee Leave System' for improved leave visibility across all departments and played an integral role in transitioning to new rostering and payroll systems (Clubline, Kronos) across all destinations.
Executive Assistant to Chief Operating Officer
Mingara Recreation Club
02.2005 - 02.2008
- Supported the development and promotion of company culture, fostering positive relationships with internal and external stakeholders, while contributing to the successful integration of new systems through project work, research, and reporting on incidents and actions.
- Managed and coordinated the Club Disciplinary Action Process in compliance with the constitution, liaising with security, board management, directors, and members to ensure smooth implementation and integration.
- Streamlined accounts payable processes by assisting the Accounts Department in invoice management using Great Plains and Xero, and improved company-wide communication by organizing events, conferences, and travel logistics, including negotiation of rates and credit card reconciliations. Provided and implemented conference co-ordination and accommodation where required for COO.
Education
Secretarial/Office Certificate -
VITAL First Aid Certificate -
Medical Terminology -
Executive Secretaries Program -
The Exceptional Executive Assistant -
Time Management -
Pollak Partners
Skills
- Time Management
- Client management
- Data analysis
- Recruitment coordination
- Regulatory compliance
- Scheduling optimization
- Project management
- Office management
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Customer relations
- Reporting proficiency
- Database administration
- Meeting facilitation
- Account reconciliation
- Collaboration
- Customer Service
- Business Writing & Grammar Skills
- Presentation Skills
- Microsoft Suites
- SAP & Oracle
- XERO & MYOB & Service8
- Payroll & Rostering Systems (outlined below)
- Accounts Payable & Receivable
- Responsible for Recruitment Processes
- Delivering Services to Customers
- Preparing and producing financial reports and producing complex spreadsheets
- Responsible for accounts payable/receivable and ledgers
- Creating presentations for various Stakeholders
- Co-Ordinating and Implementing Conferences for Management Teams
- Maintaining rostering and payroll processes and producing business documentations
- Keyboard speed and accuracy
- Reception processes whilst creating and utilising databases and CRM’s, Sharepoints
- Collaborating with clients in various industries
- Producing Financial reporting for key Stakeholders
- All Microsoft Suites including TEAMS
- META
- SAP, XERO, Great Plains, Service8
- MYOB & Oracle
- Rostering & Payroll Systems: Ebet, Clubline, Kronos, CIMS, Deputy, MYP, PocketWatch, Carelink, Humanforce
- Secretarial/Office Certificate
- Project Management for Small Projects
- Project Management Concepts
- Business Writing and Grammar Skills
- St Johns Ambulance Certificate
- Senior First Aid Certificate
- Medical Terminology
- Executive Secretaries Program
- The Exceptional Executive Assistant
- Time Management, Pollak Partners
- Current National Police Check
- NDIS Workers Screening Check
- COVID Infection Control Training
- Working With Children Check
- Policy and procedure modification
- Document preparation
- Schedule management
- Relationship building
- Calendar management
- Database management
- Scheduling expertise
- Network administration
- Travel coordination
- Timesheet processing
- Business administration
- Resource optimization
- Problem-solving
- Orientation and training
- Budget management
- New hire onboarding
- Staff management
- Employee supervision
- Project coordination
- Financial leadership
- MS office
- Work Planning and Prioritization
- Reporting and documentation
- File maintenance
References
- Shane, Watson, Senior Living Manager, 0409 394 699, Catholic Care Diocese of Broken Bay
- Grant, Gladman, Chief Operating Officer (COO), 0409 985 950, Mingara Leisure Group (Mingara Club(s))
- Dena, Hynes, Key Account Manager, 02 4350 9600, Complete Staff Solutions
References
References available upon request.
PASTEMPLOYMENTHISTORY
- Vero Insurance, Personal Assistant to Retail General Insurance Manager
- Promina Group became Royal & Sun Alliance: Personal Assistant to Manager of Mortgage Broker Group
- NRMA Insurance, Mailhouse Project Officer
- QM Mailhouse Industries, Key Account Manager
- Legal and General of Australia, Executive Assistant to the Chief Financial Officer
- Legal and General of Australia, Customer Communications Officer then Personal Assistant to Chief Financial Officer
- Life Support Insurance Services, Office Manager for Life Insurance Brokerage
Timeline
Client Administration Officer
Catholic Care Diocese of Broken Bay
09.2023 - 07.2024
Administration Officer
Wyong Council
05.2023 - 08.2023
Business Support Officer
McArthur Community Care
08.2022 - 01.2023
Rostering Co-Ordinator
Fairhaven Services
02.2021 - 07.2022
Rostering Co-Ordinator
Mingara Leisure Group
02.2008 - 09.2020
Executive Assistant to Chief Operating Officer
Mingara Recreation Club
02.2005 - 02.2008
Secretarial/Office Certificate -
VITAL First Aid Certificate -
Medical Terminology -
Executive Secretaries Program -
The Exceptional Executive Assistant -
Time Management -
Pollak Partners
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