Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maree Castelli

Thornhill Park

Summary

Accomplished Account Executive with a proven track record at FedEx Express, adept in sales prospecting and client relationship management. Excelled in generating significant revenue growth through strategic negotiations and exceptional service. Skilled in team collaboration and problem-solving, consistently exceeding sales targets. Demonstrates strong communication skills and a commitment to customer satisfaction.

Overview

11
11
years of professional experience

Work History

Account Executive

FedEx Express
08.2021 - Current
  • Prospected and acquired new business, generating a consistent pipeline of leads and converting them into clients.
  • Managed a portfolio of corporate accounts, building strong relationships with key decision-makers to drive revenue growth.
  • Exceeded sales targets consistently, meeting or surpassing quotas and expanding client base.
  • Negotiated contracts and pricing, offering customized shipping solutions to optimise clients' logistics needs.
  • Provided exceptional customer service, addressing client concerns, ensuring timely delivery, and fostering long-term loyalty.
  • Conducted regular business reviews, identifying opportunities for upselling additional FedEx services.
  • Resolved client issues related to shipping delays, billing discrepancies, and service disruptions.
  • Collaborated with cross-functional teams to ensure seamless service delivery and tailor solutions to client needs.

Waitress, Bar Staff & Management

Max's Corner
06.2014 - 08.2021
  • Supervised and trained staff, ensuring smooth daily operations and high service standards.
  • Managed inventory and ordering, ensuring efficient stock levels and cost control.
  • Handled customer feedback and complaints, ensuring satisfaction and repeat business.
  • Managed financial transactions, including cash flow and daily reports.
  • Implemented promotional strategies to boost sales and customer engagement.
  • Provided exceptional customer service, ensuring a positive dining experience.
  • Took orders, served food and drinks, and processed transactions efficiently.
  • Upsold menu items to increase sales and improve customer satisfaction.

Gaming Attendant

Lincolnshire Arms Hotel
07.2018 - 09.2020
  • Ensured smooth operation of gaming machines,
  • Provided excellent customer service
  • Maintained a clean, organized gaming environment
  • Monitored for compliance with gaming regulations
  • Processed cash transactions


Education

High School Diploma -

Buckley Park College
Essendon, VIC
11-2018

Skills

  • Sales Prospecting & Lead Generation
  • Client Relationship Management
  • Product Knowledge
  • Negotiation & Closing Skills
  • Sales Software Skills
  • Time Management & Organisation

Languages

Italian
Professional Working

Timeline

Account Executive

FedEx Express
08.2021 - Current

Gaming Attendant

Lincolnshire Arms Hotel
07.2018 - 09.2020

Waitress, Bar Staff & Management

Max's Corner
06.2014 - 08.2021

High School Diploma -

Buckley Park College

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Maree Castelli