Summary
Overview
Work History
Education
Timeline
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Maree Gray

Florey,ACT

Summary

Knowledgeable team player with strong background in service operations. Proven ability to enhance customer satisfaction and streamline processes, contributing to overall operational efficiency.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

29
29
years of professional experience

Work History

Service Officer

Services Australia
01.2024 - Current
  • Delivered high-quality customer service by assisting clients with inquiries and resolving issues efficiently.
  • Processed applications and claims, ensuring accuracy and compliance with organisational policies.
  • Educated clients on available services and entitlements, promoting informed decision-making.
  • Utilised digital systems for case management, tracking client interactions, and maintaining accurate records.
  • Supported colleagues in training initiatives to foster a knowledgeable and capable team environment.
  • Monitored service delivery metrics to identify areas for improvement and optimise operational efficiency.
  • Engaged in continuous professional development, adapting quickly to changing regulations and policies within the organization.
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
  • Provided exceptional customer support, leading to increased client retention and loyalty.
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
  • Exceeded performance targets by consistently delivering outstanding service results within the department.
  • Designed individualised service plans that took into account clients' goals and preferences.
  • Managed a team of service officers, ensuring consistent delivery of high-quality assistance.
  • Provided support to social service clients in navigating available resources.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Developed and maintained accurate records of programs and services.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.

Deli Clerk

Ainslie IGA
10.2002 - 05.2007
  • Assisted customers with deli product selections, providing exceptional service and product knowledge.
  • Maintained cleanliness and organisation of deli area, ensuring compliance with health and safety standards.
  • Operated slicing equipment and scales, accurately preparing meats and cheeses to customer specifications.
  • Collaborated with team members to manage inventory levels, minimizing waste and optimizing stock availability.
  • Processed customer orders efficiently during peak hours, enhancing overall service speed and satisfaction.
  • Trained new staff on proper food handling techniques and equipment operation to ensure consistency in service quality.
  • Monitored product freshness and rotated stock regularly, reducing spoilage while maintaining high-quality offerings.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimising waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Improved workflow efficiency by effectively multitasking, prioritising tasks, and communicating with team members.
  • Developed strong rapport with customers by offering personalised service, answering questions, and making recommendations based on preferences.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Trained new deli clerks, enhancing team's efficiency and service quality.

Customer Service Officer

Target Australia
07.2012 - 12.2023
  • Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
  • Managed returns and exchanges, ensuring compliance with company policies and maintaining customer satisfaction.
  • Collaborated with team members to enhance service delivery and streamline operational processes.
  • Utilised point-of-sale systems to process transactions accurately and efficiently, minimising errors.
  • Trained new staff on customer service protocols, fostering a knowledgeable team environment.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.

Customer Service Cashier

Woolworths Group
11.1996 - 10.2002
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries to enhance shopping experience.
  • Maintained accurate cash drawer and balanced at end of shifts.
  • Collaborated with team members to ensure store cleanliness and organization.
  • Handled returns and exchanges while adhering to company policies.
  • Provided product recommendations based on customer needs and preferences.
  • Trained new staff on operational procedures and customer service best practices.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.

Education

Year 12 HSC Certificate -

Cowra High School
Cowra, NSW
11.1996

Timeline

Service Officer

Services Australia
01.2024 - Current

Customer Service Officer

Target Australia
07.2012 - 12.2023

Deli Clerk

Ainslie IGA
10.2002 - 05.2007

Customer Service Cashier

Woolworths Group
11.1996 - 10.2002

Year 12 HSC Certificate -

Cowra High School

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Maree Gray