Maree Hambly
Grafton,NSW
Summary
dedicated customer service professional with over 15 years at Woolworths, skilled in handling diverse customer situation and building strong relationships. Proven ability to work effectively both independently and part of a team, with a flexible schedule and a commitment to providing excellent service. Holds a first aid certificate and has valuable experience from working in a daycare center,demonstrating teamwork and reliability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Educator
Nurture One
Grafton, NSW
02.2024 - 07.2024
- Facilitated classroom activities to ensure an engaging learning environment.
- Provided guidance, support, and encouragement to children in a variety of educational settings.
- Collaborated with other educators to create meaningful curriculum that met state standards.
- Ensured safety protocols were followed in accordance with school policies.
- Supervised students during lunchtime, recess, and other breaks from classwork.
- Developed positive relationships with families by providing helpful advice about parenting issues.
- Responded promptly to parent inquiries regarding their child's progress or behavior.
- Supervised children and participated with children in activities.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Emptied wastebaskets and replaced liners.
Customer Service Cashier
Woolworths
Grafton, NSW
12.2005 - 11.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted in selecting items according to customer preferences.
- Created personalized shopping experiences for each customer.
- Determined the best delivery methods based on order size and destination.
- Analyzed consumer feedback data to understand customer needs better.
Education
Grafton High
Grafton, NSWSkills
- Classroom supply management
- Student safety
- Classroom support
- Student and parent relations
- Activity implementation
- Setting up activities
- Cleaning and sanitizing
- Maintaining safe environments
- Excellent personal service experience
- Point of sale system operations
- Retail transactions
- Product restocking
- Team work
Certification
First Aid certificate with Synergy Education Group 8/4/24
Affiliations
- In my spare time i enjoy spending time with my family, which helps me develop a strong interpersonal skills and a sense of community.
Timeline
Assistant Educator
Nurture One
02.2024 - 07.2024
Customer Service Cashier
Woolworths
12.2005 - 11.2023
Grafton High
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