Maree-Rose Delorenzo

• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.

• Management and care of acutely unwell aged and frail patients with complex medical needs.

• Responding to shift changes and attending shifts on short notice.

• Management of post-operative patients

• Management of medically un-well patients.

• Intravenous infusion management (electrolyte replacement, iron infusions, blood product administration).

• Providing patients and their families discharge education.

• Attended, reported, and escalated patient changes or deterioration updating multi-disciplinary team members on acuity.

• Admitting, Discharging and transfer processes of patients.

• Regularly checked on patients to ensure all aspects of health were being met including physical, emotional, spiritual, social, and intellectual.

• Abide by hospital policies and procedures.

• Writing of accurate and legal documentation, records, and reports.

• Adaptability skills by working in different nursing areas and with different staff

• Performing Clinical Procedures.

• Administration of oral, parenteral, topical & ophthalmic drugs.

• Pain Management medicated and non-medicated interventions.

• Providing end-of-life and palliative care to patients and their families.

• Infection control and outbreak management.

• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Performed routine wound care and dressing changes on schedule.
• Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.

• Performing Clinical Procedures.

• Pain Management medicated and non-medicated interventions.

• Administration of inhaled and nebulised medications and patient education of their appropriate use

• Maintain patient airways through nebulisers, HI-FLOW, or suctioning.

• Providing end-of-life and palliative care to patients and their families.

• Infection control and outbreak management.

• Attended, reported, and escalated patient changes or deterioration.

• Discuss and update care plans with team leaders.

• Established and implemented nursing care plans based on patient’s needs, through assessment, development and evaluation.

• Implemented and monitored oxygen delivery devices.

• Regularly checked on patients to ensure all aspects of health were being met including physical, emotional, spiritual, social and intellectual.

• Operated cash register for cash, check, and credit card transactions.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organised merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Worked with floor team and managers to meet various customer needs.
• Answering customer queries via phone & email
• Strong Knowledge of Refunds & Exchanges
• Supplying customers with Hire Shop Items and filing contracts in a confidential manner
• Developing relationships with tradesmen, business groups & large companies.
• Supplying quotes and competitive pricing for trade customers.
• Arranging delivery of products to retail/trade customers.
• Excellent communication skills for both retail & Trade customers.
• Re-stocking of display and promotional areas.

• Managed cash register transactions accurately, ensuring proper handling of payments and tips.
• Successfully collaborated with other staff members to provide seamless service during high-volume periods.
• Operated and closed down bar station according to sanitation regulations and safety standards.
• Adhered to alcohol policies and procedures and complied with local and state laws.
• Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
• Restocked ice, condiments, and snacks.
• Learned how to make wide variety of mixed drinks.
• Enhanced customer experience by providing exceptional service and attending to their needs promptly.
• Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
• Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
• Maintained neat, clean and professional appearance to meet business dress code policy.
• Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
• Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
• Served alcoholic and non-alcoholic beverages in bar environment.

• Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
• Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
• Provided Refunds & Exchanges for customers.
• Provided customer service via cash register, self-service and photo lab areas.
• Handled day-to-day customer contact via phones, faxes, and emails.
• Greeted customers entering store and responded promptly to customer needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Performed cash, card and check transactions to complete customer purchases.
• Monitored self-checkout systems and provided help in resolving complex problems.