Maree Wenham

My core responsibilities were to coordinate the quality management system called The HUB.

• This system analysed incidents, infections, customer and family complaints, feedback from stakeholders and gave access to clinical documentation for auditing purposes. The system managed employee HR files.
• I was responsible for overseeing the aged care clinical management system, iCare Health / Clinical Manager. I developed training packages to assist staff build knowledge especially during the merging of Blue Cross and Sapphire Care.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
• Updated training coursework and requirements according to planned updates..
• Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
• Established and maintained quality control standards.

My responsibilities were to monitor, audit and provide support to the 10 Aged Care homes within Sapphire Care, to ensure compliance.

• I was responsible for the management of the company policies related to the clinical, finance, and OH&S systems to ensure reviews were appropriate, updated and timely.
• Testing new systems and contributing to improvements of the iCare Aged Care management systems. Delivery and training support of these systems to the Aged Care Managers.
• Development and management of the archiving system.
• Advised management of quality audit non-compliance issues to facilitate improved audit compliance rates.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Improved quality processes for increased efficiency and effectiveness through the integration of electronic report systems.

I was employed as an Aged Care Registered Nurse initially. I was responsible for the supervision of staff, the health and well being of the Aged residents and their documentation. This experience led to my interest in the Aged Care Quality system.

• Advocated for patients by communicating care preferences, verifying interventions, treatment goals and identifying ongoing care strategies.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options

I was promoted to the position of Quality Officer. This position was responsible for the ongoing compliance and continuous improvement of the 3 Aged Care homes in which 240 older people lived.

• Auditing of Standards, generation of manual reports to identify areas of non compliance.