Maree Wilkie

• Follow policy, procedures and guidelines, including DCJ Values.

• Answer, prioritise and direct incoming phone calls and emails.

• Greet and support clients, visitors and staff, including delivery of information per requests and resolving problems, while handling sensitive information in a confidential and professional manner.

• Produce and distribute professional and confidential correspondence through TRIM, OUTLOOK, letters, phone and fax.

• Diary management, including booking appointments, meeting rooms and teleconference facilities.

• Prepare hard copy files and arrange official documents.

• Shopping, purchasing and delivery of products for staff, youth clients and families.

• Processing of invoices and other financials in Child Story, and myWorkZone.

• Reconciliation of credit card transactions in Expense Pro.

• Obtaining quotes for cost effective supply of products for clientele.

• Fleet management, including the co-ordination of vehicle delegation, cleaning, maintenance and keeping up to date running sheet logs.

• Organisation and booking of staff and client travel and accommodation.

• General administration duties such as ordering of office supplies, filing, binding, copying, scanning.

• Initiate self-learning through THRIVE.

• Fire warden for department floor.

• Answering phone calls and attending to queries of customers’ accounts via phone, email and letter, obtaining relevant information in a timely manner to finalize their invoice.

• Procurements of supplies for Ambulance stations.

• Train and mentor staff.

• Escalating issues to management for further action.

• Attending to customer enquires and placing orders.

• Process transactions, handle cash, credit cards or accounts.

• Liaising with freight companies, receiving of stock and ensuring timely re-distribution to customers.

• Address customer’s complaints or issues and provide solutions to ensure satisfaction.

• Organizing and planning special events and functions for distributors trade shows and retail customers.

• Preparation of end of monthly invoices, statement’s and providing KPI reports for management.

• Co-operate with and support other team members.

• Train and mentor new staff members.

• Reception duties including answering phones, making appointments, cash handling, banking, filing and mailing.

• Attending to customer enquires and complaints.

• Place orders for goods or services and ensure timely delivery.

• Liaise with different departments to understand what products are required.

• Research, identify, and evaluate suppliers for quality, cost effectiveness, and reliability.

• Keep track of stock levels to avoid shortages or overstocking.

• Train and mentor staff.

• General cleaning duties.