Mareelou Boyle

• Responsible for a team of 6 front of house (FOH) staff/ shift supervisor.
• Creating and maintaining an inviting and friendly environment for customers.
• Working in a team, creating bonds and collaborating on ideas and improvements of sales performance.
• Coached employees and trained new employees on methods for handling various aspects of sales, complicated issues and difficult customers.
• Close work alongside managers to discuss work plans and develop enhancements and strategies to achieve operational objectives.

• Reading and analysing research papers and policies
• Shadowing executive officers
• Working on policy reform within the Aboriginal and Koori Justice unit
• Cultural Awareness/ Diversity training provided
• Working with amendments to Crimes Legislation Bills

I worked at Coles over the first major block of Covid-19 lockdown. It introduced me to working in a large chain where teamwork is a vital skill necessary in the workplace and working efficiently whilst engaging with customers, improving my team member and customer service skills.

• Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Helping team members complete their pick to improve efficiency.

• Team bonding and collaboration with staff for new ideas from a sales perspective.
• Creating a family environment with customers, connecting on a personal level.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Responsible for stocktake, keg changes and supervision of junior staff on shifts.

• Cleaned and maintained fitting rooms regularly.
• Organised clothing and accessories that customers had returned to fitting room desk.
• Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
• Collected discarded merchandise, sorted and returned to display racks.
• Monitored customers for signs of theft.
• Offered help to customers and brought alternative sizes.
  

• Created an inviting environment for customers through friendly conversations.
• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing when scanning items and applied discounts where necessary.
• Maintained a clean sales floor.

Completed as work experience in year 10.

• Assisted manager with creating client profiles, whilst integrating and updating a filing system.
• Reviewed financial statements with staff accountants.
• Assisted with account reviews and preparation for account reviews.