Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Mareena Siby

Pimpama,QLD

Summary

A mature and enthusiastic achiever with a proven track record in enhancing customer experience and boosting retail sales. Skilled in complex problem-solving and face-to-face customer service, have consistently exceed sales targets through strategic techniques and strong customer relationships. Adaptable and team-oriented, have handled inquiries, resolved complaints, and managed returns to ensure positive shopping experiences. Have extensive computer skills and the goal-oriented approach streamline operations, driving continuous improvement and maintaining high standards of service and performance.

Overview

3
3
years of professional experience

Work History

Sales Assistant

SKECHERS Retail
08.2023 - Current
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Managed and processed approx 20 transactions per day accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Utilized customer feedback to identify areas for improvement within the store's operations or offerings.

Part Time Manager

Ladies Corner And Gift Shop
02.2021 - 03.2023
  • Operational Oversight: Ensure smooth daily operations, manage inventory, and maintain supplier relationships.
  • Sales and Customer Service: Provide excellent customer service, assist with sales, and maintain thorough product knowledge.
  • Staff Supervision: Oversee and train staff, manage schedules, and ensure adherence to company policies.
  • Financial Management: Handle cash transactions, prepare financial reports, and assist in budgeting and cost control.
  • Marketing and Merchandising: Plan and implement promotions, manage social media presence, and create appealing product displays.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Master of Arts - Social Work

Griffith University
Gold Coast, QLD
07.2025

Skills

  • Can do attitude
  • Face-Face customer service skills
  • Strong Team Player
  • Extensive computer skills
  • Ability to work autonomously
  • Great attention to detail
  • Self-motivated
  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Complex Problem-Solving
  • Processing payments
  • Product Merchandising
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible

Languages

English
Native or Bilingual
Malayalam
Native or Bilingual

Additional Information

Referrals are available upon request


Timeline

Sales Assistant

SKECHERS Retail
08.2023 - Current

Part Time Manager

Ladies Corner And Gift Shop
02.2021 - 03.2023

Master of Arts - Social Work

Griffith University

Similar Profiles

CREATE PROFILE
Mareena Siby