Marelize Smith
Kellyville,NSW
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
25
25
years of professional experience
Work History
Retail Store Manager
King Of Knives
09.2010 - Current
- Daily multi store operations.
- Management and coaching of sales assistants. Strong focus on merchandising.
- Print, electronic and social media advertising.
- Product range selection through vendors.
- King of Knives Franchisee of the Year.
- Group merchandising instructor.
- Improved vendor negotiations resulting in better buying. Increased gross profit percentages by 10%.
Office Assistant
Nando's
05.2005 - 06.2010
- Project managing.
- Organizing diaries, keeping notes and scheduling meetings.
- Arranging travel itineraries.
- Day-to-day running of the business with administrative and secretarial work.
Regional Sales Manager
Woodlam
09.2001 - 05.2005
- Sales for hospitality and contract furniture for Gauteng Province, South Africa.
- Overall management of sales team including 3 representatives.
- Forecasting annual, quarterly and monthly sales goals.
- Assisting sales representatives in their sales techniques.
- Reviewing regional expenses and recommending improvements.
- Helping customers customise finishes and fabrics according to their needs and factory ability.
Interior Decorator and Sales Consultant
Contrafurn
01.1999 - 06.2001
- Sales manager and Interior consultant specialising in canteen, restaurant and office renovations in Gauteng, South Africa.
- Meeting with customers and helping them with their specific needs: anything from new furniture to a full renovation.
- Working with clients to pick out the best finishes for their renovation or new design.
- Doing quotations and design lay outs.
- Dealing with suppliers and negotiating pricing.
- Sourcing new clients and looking after existing clients.
- Enhanced client satisfaction by delivering personalized and creative interior design solutions.
- Increased project efficiency by effectively managing budgets, timelines, and resources.
Education
Assistant Agent Course - Real Estate
Entry Education
Sydney03.2024
Certificate of Interior Decorating - Interior Decorating
INTEC College
South Africa11.2002
Skills
- Dependable and reliable
- Strong multi-tasking
- Problem-Solving
- Detail Oriented
- Customer Service
- Operations Oversight
Timeline
Retail Store Manager
King Of Knives
09.2010 - Current
Office Assistant
Nando's
05.2005 - 06.2010
Regional Sales Manager
Woodlam
09.2001 - 05.2005
Interior Decorator and Sales Consultant
Contrafurn
01.1999 - 06.2001
Assistant Agent Course - Real Estate
Entry Education
Certificate of Interior Decorating - Interior Decorating
INTEC College
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