Ma. Reyna Rosario Toledo
Willalooka,SA
Summary
Mostly have experience in Hospitality which gave me an advantage to multi task and work under pressure. It helped to be organised, gain my customer service skills and to be a team player. Confident working on computers, especially on different programs. Hardworking and passionate job seeker with strong organisational skills andeager to learn new things. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Roadhouse Attendant
Keith Gateway Cafe
11.2021 - Current
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Retail Cashier
Bordertown Foodland
11.2020 - 11.2021
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed cash, card and check transactions to complete customer purchases.
Kitchen Hand
Old Mundulla Hotel
04.2019 - 12.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
High School Diploma -
Bordertown High School
Bordertown, SA12.2021
Skills
- Critical Thinking - work effectively under pressure
- Customer Inquiries
- Customer Service - front counter, phone and messages
- Money handling - payments/ EFTPOS transactions
- Microsoft Office
- Handling Complaints
- Office Organization
- Time Management - weekly scheduling and goal setting
References
- Cathy Hinge - Pastoral Care Worker (Bordertown High School)
0408 586 299
- Tereena Wilsdon - Director of Keith Gateway Cafe
0427 551 137
- Rachel Woodall - Manager of Keith Gateway Cafe
0409 285 539
Timeline
Roadhouse Attendant
Keith Gateway Cafe
11.2021 - Current
Retail Cashier
Bordertown Foodland
11.2020 - 11.2021
Kitchen Hand
Old Mundulla Hotel
04.2019 - 12.2020
High School Diploma -
Bordertown High School
Similar Profiles
Marion NgametuaMarion Ngametua
Chef Assistant/Manager at Knox Gateway CafeChef Assistant/Manager at Knox Gateway Cafe
Ashleigh KimAshleigh Kim
Cafe Attendant at Bruny Island Gateway CafeCafe Attendant at Bruny Island Gateway Cafe
ALLISON EUTSEYALLISON EUTSEY
Accounting Specialist at Keith ManufacturingAccounting Specialist at Keith Manufacturing