Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Marg Palmer

Sunrise Beach ,Queensland

Summary

Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Resort Manager

Hollybush Pty Ltd
Noosaville, Queensland
10.2019 - Current
  • Managed daily operations of resort, including budgeting, scheduling, hiring, and training personnel.
  • Coordinated guest relations and resolved inquiries to enhance satisfaction.
  • Oversaw maintenance schedules to ensure property upkeep and safety compliance.
  • Developed promotional strategies to boost resort visibility in competitive market.
  • Implemented operational policies to maintain adherence to regulations.
  • Evaluated guest feedback to improve service offerings and overall experiences.
  • Performed financial analysis on monthly reports to identify cost-saving opportunities.
  • Advised housekeeping staff on room status for efficient cleaning processes.

Registered Nurse

Nelson Marlborough District Health Board
Nelson , NZ
02.2008 - 09.2019
  • Provided direct patient care in diverse medical settings.
  • Administered medications and monitored patient responses.
  • Collaborated with healthcare teams to develop care plans.
  • Educated patients and families on health management strategies.
  • Maintained accurate patient records and documentation systems.
  • Mentored junior nurses in clinical procedures and best practices.
  • Implemented infection control measures to ensure safety standards.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
  • Monitored vital signs, administered injections, and provided assistance with medical procedures.
  • Documented patient progress notes accurately and efficiently in the electronic medical record system.

Education

Bachelor of Nursing - Bachelor of Nursing

Nelson Marlborough Institute of Technology
Nelson Nz
11-2005

Skills

  • Guest relations
  • Hospitality management
  • Customer service
  • Staff training
  • Problem solving
  • Maintenance
  • Financial reports
  • Time management abilities
  • Reservations management
  • Front office operations

Affiliations

  • Kayaking
  • Reading
  • Ongoing education
  • Painting

Certification

  • Property Occupations Licence

Timeline

Resort Manager

Hollybush Pty Ltd
10.2019 - Current

Registered Nurse

Nelson Marlborough District Health Board
02.2008 - 09.2019

Bachelor of Nursing - Bachelor of Nursing

Nelson Marlborough Institute of Technology

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Marg Palmer