Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Margaret Allan

Quarry Hill,VIC

Summary

I am a committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. I love people, so will always put my hand up for new challenged. I am working for my future - I am working to help those alongside me.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Administrative Assistant

AIDACARE BENDIGO
01.2024 - Current
  • Answering phone calls
  • Kept office space clean and organized
  • Invoicing private customers and hospitals for HIRE accounts
  • Head of the Hire Department
  • Banking regularly
  • Preparing quotes for customer and/or Allied Health members
  • Building bathroom equipment and scooters/wheelchairs
  • Every day administration work.

Retail Assistant

Independent Living Specialists
Ballarat
02.2023 - 07.2023
  • Maintained tidy and organized store environment to comply with cleanliness standards
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Efficiently managed inventory by accurately stocking items and organizing them based on specific criteria
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Recommended complementary purchases to customers, increasing revenue.

Customer Service Assistant

VicRoads
Ballarat
04.2022 - 09.2022
  • Maintained clean and organized work environment to maintain customer safety
  • Built strong relationships with customers and colleagues by providing friendly and personable service
  • Responded to customer calls and emails to answer questions about products and services
  • Collaborated with other departments to guarantee customer satisfaction
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

Victory Christian College Bendigo
Bendigo, VIC
09.2017

Skills

  • Processing transactions
  • Handling cash
  • Using registers
  • Quoting and organizing hire equipment
  • Appointment Scheduling
  • Data Entry
  • POS system
  • Online orders
  • Recommendation
  • Customer service
  • Answering phone calls
  • Maintaining clean office area
  • Cleaning showroom
  • Invoice Processing
  • Banking
  • Preparing quotes
  • Building bathroom equipment
  • Building scooters/wheelchairs
  • Administration work
  • Building relationships
  • Responding to customer calls and emails
  • Multitasking
  • Handling customer inquiries
  • Handling customer suggestions

References

  • Stephen Barbary, Supervisor/ 2IC ILS, 0409 884 767
  • Brionee Sharp, VicRoads, 0448 375 209
  • Jon Savage, Aidacare Bendigo. Branch Manager. 0409 349 553

Certification

  • I have my Full Drivers License. I have driven big 4x4 vans, cars and moving trucks.

Timeline

Administrative Assistant

AIDACARE BENDIGO
01.2024 - Current

Retail Assistant

Independent Living Specialists
02.2023 - 07.2023

Customer Service Assistant

VicRoads
04.2022 - 09.2022

High School Diploma -

Victory Christian College Bendigo
Margaret Allan