Margaret Chalmers
Semi Retired
Cooloongup,WA
Summary
I resigned from my previous position on the 2 July 2021 to care for my my sick husband. Unfortunately my husband passed away on the 11 October 2021.
I am now looking for some part time work to keep me busy and my mind active. I would like to continue on with a job in customer service as I enjoy interacting with the public both face to face and by telephone. I consider myself to be a very sincere and honest person and always treat others with respect regardless of their culture or background. This also applies to dealing with customers. I always aim to assist them in the best way possible.
Overview
22
22
years of professional experience
Work History
Administrator
Services Australia
Perth, WA
11.1999 - 07.2021
- Centrelink
- Taking inbound enquires from a wide variety of people, including customers and employment providers
- Our customer base comprised of people from all walks of life, some in very stressful situations, often with mental or physical problems
- I always treated them fairly and non-judgmental of their situations
- Booking of appointments for customers
- Ensuring customers had all required documents prior to their appointments
- Management of Centrelink appointment diary
Team Leader
Services Australia
Perth, WA
10.2019 - 02.2021
- Centrelink
- Managing a team of 10 in their day to day operations
- Managing unplanned and planned leave and any Human Resources matters
- Allocate and monitor workload and performance
- Fortnightly team meetings
- Learning and Development
- Support staff with their health and wellbeing
- Ensure there was national telephony coverage
- Coaching
Customer Service Officer
Services Australia
11.1999 - 02.2021
- Medicare
- Assisting customers with their Medicare claims and enrolments
- Cash handling and EFTPOS refunds
Education
High School Diploma -
Senior High School
Thornlie, WASkills
Customer ServiceGreat Team MemberAdaptable to changeQuick learnerCash handlingProficient in Word and Excel
Timeline
Team Leader
Services Australia
10.2019 - 02.2021
Customer Service Officer
Services Australia
11.1999 - 02.2021
Administrator
Services Australia
11.1999 - 07.2021
High School Diploma -
Senior High School