Margaret Choi
Brisbane,QLD
Summary
Detail-oriented and trust worthy team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Support
Automated Systems (H.K.) Limited
2023.06 - 2023.12
- Categorized documents and assisted in keeping the records in good orders
- Accurately scanned documents into the computer system and inspected the quality of output regularly
- Mentored new joiners to ensure the accuracy and smoothness of the scanning progress
- Raised out concerns and issues with the scanning equipment to project manager
Associate, AML Compliance
Shanghai Commercial Bank
2021.11 - 2023.04
- Investigated and assessed alerts generated to determine if there is any potential suspicious transaction involved
- Prepared and filed high standard Suspicious Transactions Report that are aligned with regulatory requirements
- Responded to enquiries from business units regarding customers’ transactions activities
- Conducted adverse news search, review name screening results and provide follow up actions
- Compiled management information reports for senior management’s effective oversight of STR trend
Universal Banker
HSBC
2018.07 - 2021.11
- Provided customer service in a busy environment to build productive relationships
- Answered customers’ enquiries that were related to banking products and services in maintenance
- Exercised customer cue ciligence procedures when onboarding customers
- Raised Unusual Activities Reports if any suspicious individuals and account behaviours were identified
Counter Service Officer
HSBC
2018.05 - 2021.06
- Delivered accurate and efficient customer services through counter transactions
- Communicated with customers to make appropriate referrals for accurate banking solutions
- Enhanced customer satisfaction by efficiently handling service requests and providing accurate information.
- Complied with compliance regulation while performing banking transactions
- Raised Unusual Activities Reports if any suspicious transactions and patterns are detected throughout the customer journey
Education
Bachelor of Science - Management Science
University of California, San Diego
United States03.2017
No Degree - Economics
De Anza College
United States06.2015
Skills
- Calm Under Pressure
- Work Prioritization
- Strong numeracy
- Teamwork and Collaboration
- Customer Relations
- Empathy and patience
Certification
- Certificate in Yoga Teacher Training (200 Hours) by HKUSPACE (30 November 2023)
- Certified Anti-Money Laundering Specialist by ACAMS (4 June 2022)
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
System Support
Automated Systems (H.K.) Limited
2023.06 - 2023.12
Associate, AML Compliance
Shanghai Commercial Bank
2021.11 - 2023.04
Universal Banker
HSBC
2018.07 - 2021.11
Counter Service Officer
HSBC
2018.05 - 2021.06
Bachelor of Science - Management Science
University of California, San Diego
No Degree - Economics
De Anza College
- Certificate in Yoga Teacher Training (200 Hours) by HKUSPACE (30 November 2023)
- Certified Anti-Money Laundering Specialist by ACAMS (4 June 2022)
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