Margaret Clee
Horsham,VIC
Summary
Adaptable Office Administrator with 32 years of background in Medical profession. Willing to take on new tasks with enthusiasm.
Overview
32
32
years of professional experience
Work History
Admin Supervisor
Read Street Medical Centre
Horsham, VIC
06.2017 - 03.2022
- Maintained and developed a General Medical Practice that meets the 5th Standards involving three yearly accreditation cycles.
- Monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Aggregated and analyzed data related to administrative and Government requirements .
- Oversaw office inventory activities by ordering and requisitions and stocking including vaccines and medical supplies and documenting shipment receiving.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Collaborated in timely processing of billing and accounts receivables.
- Prepared detailed documents and reports in adherence administrative processes to our Finance Department.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Handled patient scheduling, appointment book, staff holidays and doctors leave.
- Coordinated Clinical Meetings, agenda's and typing of minutes of meetings.
- Addressed questions and managed communications with patients, insurance companies, Solicitors and Lawyers, Medico legal advice for our GP's, Coroners Court, Victoria Police, Department of Human Services and Medicare.
- Responded to questions/complaints and managed communications with patients and Doctors.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved patient outcome/satisfaction through using a patient feedback questionnaire.
- Monitored front areas so that questions could be promptly addressed
- Mentored office employees on proper administrative procedures and how to use programs such as Best Practice, keeping operations consistent and efficient for maximum performance.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Best Practice software.
- Supervised 4 administrative team members, Medical Student and three General Practitioners.
- Analyzed and solved multi-faceted problems that effected General Practitioners and the Clinic.
Practice Manager
Roberts Ave Medical Centre
Horsham, VIC
01.1990 - 06.2017
- Assessed processes and procedures, complying with RACGP.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Communicated closely with patients, ensuring medical information was kept private.
- Assisted with regulatory issues such as compliance.
- Ordered all office supplies and kept check on inventory levels.
- Developed and maintained electronic record management systems to analyze and process data.
- Stacked magazines, removed waste and kept office and waiting areas clean and presentable.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Developed and updated policies and procedures.
- Communicated with patients, ensuring that medical information was kept private.
Education
No Degree - Year 11
Horsham High School
Horsham, VICSkills
- Clerical administration TAFE Horsham
Committed bike rider
I ride at least 5 days a week with a group of enthusiastic like minded professional people before work each day. I enjoy the camaraderie, the coffee and the laughs we have.
Drumming'
I have recently taken up drumming and bought a set last year, I currently have weekly lessons and enjoy Australian Rock genre.
Timeline
Admin Supervisor
Read Street Medical Centre
06.2017 - 03.2022
Practice Manager
Roberts Ave Medical Centre
01.1990 - 06.2017
No Degree - Year 11
Horsham High School