Margaret Cumminmgs
Sydney,NSW
Summary
Proven Sales Consultant at Biosense/Austek Top sales for the last two months which proves good on the phone with potential clients with a knack for exceeding customer satisfaction through personalized service and consultative sales techniques. Skilled in appointment setting and B2B appointment setting experience, demonstrating strong interpersonal skills and a persuasive.
Friendly approach. Achieved notable client retention by leveraging goal-setting expertise and Interact monitoring systems.
Dynamic service delivery co ordinator with extensive experience in customer service. Highly organised professional establishes relationships with customers. Stays calm under pressure.
Overview
16
16
years of professional experience
Work History
Sales Consultant
Biosense/ Austek
York Street Town Hall
06.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Delivery Service Co Ordinator/ Data Entry/ Office Staff
Talking Point/Optus
Rydalmere, NSW
01.2023 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
Appointment Setting
Rotapix
Ultimo, NSW
03.2019 - 03.2021
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Executed outgoing calls from corporate sales lead pipeline.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Scheduled consultations for a number of potential customers.
- Established and maintained client rapport by utilizing quality customer service.
Communication Telemarketing
Redtel Communications
Marrickville, NSW
09.2018 - 02.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Onboarded new temps by entering into program and setting up in time clock.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed cold calling and outreach to build sales pipeline.
- Opened new accounts and documented personal, demographic and payment information in system.
Tele Sales
Deltec
Surry Hills, NSW
09.2008 - 10.2009
- Opened new accounts and documented personal, demographic and payment information in system.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Escalated concerns or problem calls to management staff.
- Overcame objections using friendly, persuasive strategies.
- Recorded contact information of customers and potential customers.
Education
High School Diploma -
Edx Harvard
Internet Diplomia - Operation Management
Careers Australia
Sydney, NSW04.2010
High School Diploma -
Nail Technology
Austrolian Collage Of Beauty01.2008
Diplomia of Cosmetics - Beauty
Cosmetics Beauty
Sydney, NSW11.2007
Certificate 11 Interpersonal Skills - Interpersonal Skills
Tafe
Blue Mountains09.2007
Cert 11 - Certificate 11 Communicatiions
Tafe
Blue Mountains04.2006
Skills
- Control room operations
- Commissioning processes
- Understanding Script reading
- Permitting knowledge
- IntelaTrac monitoring systems
- Setting up appointments
- Appointments scheduling
- B2B appointment setting experience
Timeline
Sales Consultant
Biosense/ Austek
06.2024 - Current
Delivery Service Co Ordinator/ Data Entry/ Office Staff
Talking Point/Optus
01.2023 - 06.2024
Appointment Setting
Rotapix
03.2019 - 03.2021
Communication Telemarketing
Redtel Communications
09.2018 - 02.2021
Tele Sales
Deltec
09.2008 - 10.2009
High School Diploma -
Edx Harvard
Diplomia - Operation Management
Careers Australia
High School Diploma -
Nail Technology
Diplomia of Cosmetics - Beauty
Cosmetics Beauty
Certificate 11 Interpersonal Skills - Interpersonal Skills
Tafe
Cert 11 - Certificate 11 Communicatiions
Tafe