Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Margaret Cunney

Labrador,Australia

Summary

A highly organised and experienced administrator with over 15 years experience in reception/front-of-house duties, accounts receivable, invoice processing, and quoting. Adept at document control, data entry, and supporting project teams across multiple systems, including Xero and job tracking software. Known for providing professional and efficient client service, both in-person and over the phone, while ensuring smooth day-to-day office operations. Now seeking to contribute my skills to a busy construction office where attention to detail, flexibility, and a proactive work ethic are essential.

Experienced with administrative coordination and office management tasks, ensuring seamless operations. Utilizes organizational skills and attention to detail to manage schedules, file documentation, and facilitate communication. Knowledge of administrative software and procedures to enhance productivity and maintain well-organized office environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Administration Coordinator

Global Traffic Equipment
08.2017 - 06.2025
  • Manage incoming emails, responding promptly to relevant inquiries and distributing others to the appropriate team members.
  • Log and track repairs in the system, ensuring timely follow-up and coordination with relevant departments (factory, service managers).
  • Handle walk-in repairs, including customer interaction, job registration, and coordinating with the factory floor.
  • Schedule repair and service jobs to be completed
  • Prepared and mailed sample packs to potential clients and followed up on website inquiries.
  • Generated quotes, processed client orders, and ensured timely invoicing and dispatch.
  • Supported the finance team with accounts receivable tasks, including accurate data entry and entering all supplier bills in Xero

Admin Assistant & Print finisher

Kennedy Printers
01.2016 - 05.2017
  • Opened and prepared the shop each morning, ensuring all systems and workstations were ready for daily operations.
  • Managed incoming mail, organising and filing correspondence for efficient future processing.
  • Returned client phone calls and responded promptly to general inquiries.
  • Assisted walk-in customers with printing, scanning, and emailing needs in a professional and helpful manner.
  • Provided accurate quotations for print jobs based on voicemail and written requests.
  • Operated digital print equipment to produce client materials.
  • Completed print finishing tasks, including laminating, creasing, binding, and stapling to a high standard.
  • Maintained and restocked sample packs of printed products for client distribution.
  • Monitored the company website to process requests for sample packs and ensured timely mailing.
  • Responded to client queries received via email, website, and postal mail.
  • Managed office supply inventory to ensure sufficient stock of stationery and consumables.

Administration Assistant

Superior Jetties
09.2007 - 12.2015
  • Supported the sales team by handling administrative tasks and managing inbound calls and customer inquiries.
  • Assisted with invoicing, processing orders, and coordinating the dispatch of materials.
  • Organised the reception area, greeted visitors, and managed scheduling for meetings and appointments.
  • Managed all incoming mail and distributed it to relevant departments.
  • Collected and organised contract paperwork, maintaining an up-to-date client database.
  • Performed monthly debt collection activities and liaised with clients regarding overdue accounts.
  • Screened and directed calls for the CEO and management team, ensuring seamless communication.
  • Managed CEO’s calendar and organised travel arrangements, including flights, accommodation, and transportation.

Education

Certificate II - Business, Computer Applications for the Office

Randwick Institute of TAFE
Sydney, NSW

European Computer Drivers Licence - undefined

PC Assist Computer Training

Executive Secretarial Studies - undefined

Cork Institute of Technology

Cert III - Business Administration

The Wesley Institute
12.2018

Skills

  • Front-of-house reception and professional client service
  • Accounts receivable and invoice processing (Xero)
  • Document control and compliance across internal systems (ISO9001)
  • Accurate data entry and record management
  • Preparing and following up on quotes and purchase orders
  • Scheduling jobs and tracking service/repair workflows
  • Strong computer skills: Microsoft Office, Trello, Xero, email platforms, exonet CRM
  • Ability to prioritise tasks, meet deadlines, and support multiple teams
  • Effective communication with suppliers, clients, and tradespeople
  • Documentation management (ISO9001)
  • Scheduling expertise
  • Document control
  • Meeting facilitation

Accomplishments

  • Identified inefficiencies in the company’s hardcopy filing system and implemented a new digital filing structure organised by job number. Scanned and archived all job files electronically, enabling team-wide access from any workstation and significantly reducing time spent locating physical documents.
  • Supplemented Trello-based job tracking by creating a comprehensive Excel database to log all jobs, including client contact details, job receipt and dispatch dates. This system provided a reliable backup, improved data accessibility, and supported marketing initiatives through streamlined customer outreach.
  • Took ownership of the spare parts and repair process, identifying a recurring issue with warranty returns on a specific product component. Collaborated with the team to investigate and resolve the root cause, leading to a product redesign that reduced warranty claims by 50%.

Certification

Cert III in Business Admin - The Wesley Institute

Cert II in Computer Applications for the office - Randwick Tafe

Executive Secretarial Studies - Cork Regional Technical Office

European Computers Drivers License - PC Assist Training

Timeline

Administration Coordinator

Global Traffic Equipment
08.2017 - 06.2025

Admin Assistant & Print finisher

Kennedy Printers
01.2016 - 05.2017

Administration Assistant

Superior Jetties
09.2007 - 12.2015

European Computer Drivers Licence - undefined

PC Assist Computer Training

Executive Secretarial Studies - undefined

Cork Institute of Technology

Cert III - Business Administration

The Wesley Institute

Certificate II - Business, Computer Applications for the Office

Randwick Institute of TAFE

Similar Profiles

CREATE PROFILE
Margaret Cunney