MARGARET DUFRESNE
Claremont Meadows,NSW
Summary
Dynamic and detail-oriented professional with extensive warehouse experience at Amazon, excelling in RF scanning and robotic systems. Proven ability to enhance efficiency through teamwork and problem-solving. Adept in data entry and MS Office, consistently delivering accurate results while managing customer inquiries and complaints with confidence.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Picker / Packer
Amazon Warehouse
08.2018 - Current
- Picker using RF scanner and working with robotics.
- Induct and Rebin
- Packer
Nightfill Assistant
Woolworths
09.2006 - 07.2008
- Getting grocery items from pallets and putting them on shelves
- Working evenings
Customer Service Officer
Medicare Australia
02.2006 - 11.2006
- Answering the PBS Authorities line taking calls from doctors
- Data Entry
- Lots of training of medications
Customer Service Officer
Dept of Public Works
08.1998 - 10.2001
- Answering calls from government services requiring repairs and services.
- Allocating contractors for each job
- Chasing up jobs and handling complaints
- Data Entry
- Administration work doing quotes for extra work
Admin/Customer Liaison Officer
Fairfield City Council
01.1990 - 04.1997
- Administration work for Managers and Inspectors
- Answering calls from the general public
- Taking complaints and enquiries
- Data Entry
- Excel Spreadsheets
- Word Processing
- MS Word documents
- Lotus 123 using information gathered to prepare statistics
Education
Advanced Secretarial Studies Certificate Course -
Blacktown College of TAFE
01.1988
Skills
- Typing
- Warehouse experience
- Customer service
- Picking and Packing
- Teamwork
- RF scanning
- MS Office
- RF scanner operation
- Robotic systems use
- Data entry
- Problem solving
- Warehouse safety
- Induct and Rebin experience
- Accuracy
- Powerpoint
- Excel
- Learning new applications quickly
References
Donna Smith, Supervisor at Dept of Public Works, She no longer works there, 0423 328 337
Certification
- Client interaction and Referral Skills
- Achieving Excellence in Customer Service
- Coping with Aggression in Workplace
- Customer Contact II
Timeline
Picker / Packer
Amazon Warehouse
08.2018 - Current
Nightfill Assistant
Woolworths
09.2006 - 07.2008
Customer Service Officer
Medicare Australia
02.2006 - 11.2006
Customer Service Officer
Dept of Public Works
08.1998 - 10.2001
Admin/Customer Liaison Officer
Fairfield City Council
01.1990 - 04.1997
Advanced Secretarial Studies Certificate Course -
Blacktown College of TAFE
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