Margaret Froyland
Mackay,QLD
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
27
27
years of professional experience
Work History
Restaurant Manager
McDonalds
Mackay, QLD
06.1997 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety procedures
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored stock levels.
- Managed day-to-day operations of restaurant, including scheduling and inventory control.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service and up-selling techniques.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Provided exceptional customer service by anticipating guest.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
High School Diploma -
North Mackay State High School
Mackay11-1993
Skills
- Staff Management
- Stable work history
- Restaurant operations management
- Brand standards promotion
- Supervisory skills
- Staff Scheduling
- Labor and food cost control
- Complaint resolution
- Customer-Oriented
- Team Management
- Shift Management
Timeline
Restaurant Manager
McDonalds
06.1997 - Current
High School Diploma -
North Mackay State High School
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