Margaret Gallagher
Waubra
Summary
I am a versatile and reliable professional with experience in administration, warehousing, logistics, delivery driving, hospitality, and retail. I hold Certificates 1 - 111 in Warehousing and Logistics, Certificate 111 in Business Administration, RSA Certification, and a current working with children's check. I am skilled in Inventory control, Office, customer service, and safe delivery operations, with proven ability to adapt and perform in fast paced environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
Work History
Bar Supervisor
Farmers Arms Hotel
03.2022 - 09.2024
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Checked ID cards and verified bar guests were of legal age.
- Handled cash accurately and prepared nightly deposits.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Administrative Officer
Gallagher Electrical Refrigeration Air - Conditioning
04.2019 - 06.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Maintained inventory of office supplies and placed orders.
- Performed wide-ranging administrative, financial and service-related functions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Store Team Member
Woolworths Group
09.2023 - 12.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
Store Team Member
AmeriCold Logistics
02.2013 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Administrative Manager
Chilly Billy Ice Pty Ltd
06.2002 - 01.2013
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
Education
Working With Children - Working With Children
Working With Children
Victoria Goverment02-2024
RSA - Responsible Service of Alcohol Program
Victorian Gambling And Casino Control Commision
VGCCC08-2022
Certificate III in Business - Business Administration
Alffie
Australian Qualifications Framework02-2022
TL131610 Certificate 111 in Warehousing Operations
Absolute Compliance & Training
Australia Qualifications Framework05-2012
TL121610 Certificate 11 in Warehousing Operations
Absolute Compliance & Training
Australian Qualifications Framework05-2012
Skills
- Upselling strategies
- Schedule oversight
- Staff management
- Employee development
- Food handling
- Policy development
- Performance improvements
- Morale building
- Beverage making
- Recruitment and hiring
- Ordering supplies
- Hygiene standards
- Training and mentoring
- Team collaboration
- Team leadership
- Bar management
- Issue resolution
- Customer relationship building
- Inventory management
- Performance monitoring
- Guest interaction
- Health and safety
- Staff training
- Responsible alcohol service
- Supervisory experience
- Relationship building
- Verbal and written communication
- Safety awareness
- Equipment maintenance
- Dining room management
- Customer service
- Problem-solving
- Time management
- Clear communication
- Decision-making
- Cash handling
- Outgoing personality
- Customer relations
- Team building
- Conflict resolution
- Quality control
- Inventory control
- POS system proficiency
- Cocktail development
- Wine and liquor expertise
- Hospitality and accommodation
- Shift scheduling
- Health and safety compliance
- Supply management
- Staff scheduling
Timeline
Store Team Member
Woolworths Group
09.2023 - 12.2023
Bar Supervisor
Farmers Arms Hotel
03.2022 - 09.2024
Administrative Officer
Gallagher Electrical Refrigeration Air - Conditioning
04.2019 - 06.2024
Store Team Member
AmeriCold Logistics
02.2013 - 03.2020
Administrative Manager
Chilly Billy Ice Pty Ltd
06.2002 - 01.2013
Working With Children - Working With Children
Working With Children
RSA - Responsible Service of Alcohol Program
Victorian Gambling And Casino Control Commision
Certificate III in Business - Business Administration
Alffie
TL131610 Certificate 111 in Warehousing Operations
Absolute Compliance & Training
TL121610 Certificate 11 in Warehousing Operations
Absolute Compliance & Training
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