Margaret Garang
Ellenbrook,Australia
Summary
Dedicated professional with strong customer service skills, aiming to enhance client satisfaction and team collaboration. Proven ability to deliver exceptional service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Console Operator
BP Truckstop
Alice Springs, Australia
01.2020 - 01.2023
- Executed cash transactions with efficiency and accuracy.
- Processed cash, credit, and debit transactions accurately at point of sale.
- Assisted customers with inquiries and provided information about products and services.
- Operated fuel pumps and monitored dispensing operations for customer transactions.
- Delivered exceptional customer service to all patrons.
- Ensured cleanliness and organization of work area.
Retail Associate
Woolworths
Alice Springs, Australia
01.2016 - 01.2023
- Provided exceptional customer service and sales assistance to enhance client satisfaction.
- Assisted customers in locating products and answering inquiries.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient store operations.
- Handled customer complaints effectively to ensure satisfaction.
- Trained new hires on store policies and customer service standards.
- Operated cash register to process payments from customers.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Greeted customers and provided excellent customer service.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained stock presentation and store cleanliness to ensure optimal shopping experience.
- Assisted in training staff while supervising team members for cohesive operation.
Cleaning Supervisor
A & A Services
Alice Springs, Northern Territory
06.2020 - 10.2022
- Supervised daily cleaning operations and ensured compliance with safety protocols.
- Trained new staff on cleaning procedures and equipment usage.
- Coordinated supplies and equipment inventory for efficient operations.
- Inspected facilities to maintain cleanliness and identify maintenance needs.
- Scheduled staff shifts to optimize coverage and workflow efficiency.
- Maintained communication with management regarding team performance and issues.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Assisted in developing training materials for staff orientation sessions.
Coordinator
Alpha Family Day Care Service
Perth, Australia
01.2016 - 12.2016
- Assisted in the recruitment of educators.
- Ensured compliance and provided support to educators.
- Coordinated daily operations for childcare programs and activities.
- Conducted regular home visits to support quality service.
- Managed schedules for staff and children enrolled in care services.
- Communicated effectively with parents regarding children's needs and progress.
- Organized training sessions for new staff on policies and procedures.
- Developed engaging educational materials to enhance children's learning experiences.
- Facilitated compliance with health and safety regulations in childcare settings.
- Assisted in maintaining accurate records of children's attendance and development.
- Collaborated with team members to improve service delivery and quality care.
Crew Member
McDonald's
Girrawheen, Australia
01.2012 - 01.2014
- Delivered exceptional customer service.
- Prepared food and made burgers.
- Maintained cleanliness of the restaurant.
- Prepared food items according to company standards and safety procedures.
- Operated kitchen equipment to cook, heat, and assemble menu items.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Provided exceptional customer service by taking orders and addressing inquiries.
- Collaborated with team members to ensure efficient service during peak hours.
- Stocked supplies and ingredients to support kitchen operations and menu demands.
- Followed safety protocols to ensure a safe environment for staff and customers.
- Assisted in training new crew members on operational procedures and standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Certificate III - Early Childhood Education & Care
Stanley International College
01.2024
Certificate III - Security Operations
Assets College
01.2023
Certificate III - Aged Care
Flex Health
01.2015
Certificate I - Information Technology
Cyril Jackson Senior Campus
01.2008
Advanced Certificate - Education
London College of St Lawrence
Uganda01.2005
Skills
- Marketing
- Customer service
- Project management
- Budget planning
- Planning
- Staff training
- Transaction processing
- Cash handling
- Point-of-sale operation
- Employee supervision
- Inventory management
- Operations coordination
- Team collaboration
- Conflict resolution
Awards
- Employee of the Month
- Leadership Award
- Best Performer Award
References
Available upon request.
Leadership Experience
- Acted as a team lead in various roles, demonstrating strong leadership and problem-solving skills.
- Coordinated team efforts to achieve store goals and maintain high standards of service.
Communication Skills
- Effectively delivered presentations and training sessions to staff, enhancing team performance.
- Successfully managed customer inquiries and complaints, ensuring high levels of satisfaction.
Timeline
Cleaning Supervisor
A & A Services
06.2020 - 10.2022
Console Operator
BP Truckstop
01.2020 - 01.2023
Retail Associate
Woolworths
01.2016 - 01.2023
Coordinator
Alpha Family Day Care Service
01.2016 - 12.2016
Crew Member
McDonald's
01.2012 - 01.2014
Certificate III - Early Childhood Education & Care
Stanley International College
Certificate III - Security Operations
Assets College
Certificate III - Aged Care
Flex Health
Certificate I - Information Technology
Cyril Jackson Senior Campus
Advanced Certificate - Education
London College of St Lawrence
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