Summary
Overview
Work History
Education
Skills
Timeline
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MARGARET GATENJWA

Mcgrath Hills,Australia

Summary

Reliable support worker offering several-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.

Overview

8
8
years of professional experience

Work History

Support Worker

Phil Terry Healthcare Services
Penrith, NSW
03.2020 - Current
  • Adopt strategic ways of minimizing harm among people in care by following health assured strategies.
  • Manage various levels of challenging behaviors using behavior support techniques.
  • Teach evidence-based coping techniques to people in care during moments of crisis.
  • Accurate documentation of daily activities and incident reports.
  • Maintain professional, open, and trusting therapeutic relationships.
  • Use non-coercive and nonjudgmental tone of voice to validate the person in care about their stress, fears, frustrations, feelings and provide choices, options, and alternative ways to self-regulate.
  • Take initiative to adjust activities and be flexible when necessary to increase coping abilities, strengths, to prevent severe frustration and build up self-confidence and control.
  • Maintaining as much as possible a welcoming, friendly, and therapeutic homelike environment.
  • Creating strength-based, predictable routines and structured incentive chart for progressive outcome.
  • Administer medication.

Team Leader

Phill terry health care services
Penrith, NSW
11.2024 - 10.2025
  • Ensured compliance with all safety regulations in the workplace.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Developed strategies for problem solving and conflict resolution among team members.

Caseworker

Padandaro
Penrith, NSW
06.2022 - 07.2023
  • Interviewing the clients in order to create a case plan that is actually based on their needs and goals.
  • Offer emotional and practical support to parents and their families in their own homes and in the community.
  • Developed family action plans based on individual needs.
  • Helping clients to access government services such as, shopping voucher, housing programs and child care subsidies.
  • Maintained accurate, current, and follow up documentation, enrollment, referrals, health, social services and other information related to the children and their families.

Assistance in Nursing

Summit Care-Smithfield
Smithfield, NSW
10.2017 - 01.2020
  • Supporting customers in supported independent living, and the community, to be more independent. Facilitating physical, recreational, social, and educational activities.
  • Recognizing potential crisis situations and developing strategies to deal with such situations through individual support plans.
  • Monitoring the client's well-being and assisting with daily life skills and behavior management training by maintaining a person-centered plan.
  • Providing emotional support and feedback to clients, including families and friends where concerned.
  • Providing life skills training and behavior management.
  • Assisting with hygiene, personal grooming, such as showering, dressing, dispensing, oral hygiene, toileting, and administering medication.
  • Transporting clients to medical appointments, shopping, and social activities.
  • Maintains written and/or verbal reports regarding clients' daily activities and progress.
  • Ensures that all required documentation is complete and accurate, like the bowel chart, sleeping chart, mood chart, and incident reports.
  • Maintains an up-to-date knowledge of new NDIS programs and the industry.
  • Ensuring purchases are within approved budget limits, and making sure that inventories of food and other related items are maintained. In addition, analysing the meal preparatory needs of the organization and purchasing the appropriate requirements to meet those needs, while referring larger purchases to a supervisor or manager.

Clinical Placement

Summit Care-Smithfield
Smithfield, NSW
08.2017 - 09.2017
  • Provided superior levels of residential aged care services to residents and their families, demonstrating empathy, respect, and dignity towards elderly people.
  • Establishing and maintaining a high standard of housekeeping and cleanliness within individual work areas.
  • Assisting with bathing dressing, feeding and mobility
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Helping patients with walking AIDS, transferring to bed or wheelchair and maintaining mobility

Education

Bachelor - Community Service

STOTTS COLLEGE
Sydney, NSW
10-2022

Advanced Diploma - Leadership And Management

Souther Cross
Sydney, NSW
05-2018

Certificate - Aged Care

BETHANY INTERGRATED CLINIC
01.2010

Skills

  • Behavior support techniques
  • Medication administration
  • Crisis intervention
  • Documentation management
  • Health assured strategies
  • Team coordination
  • Compliance with regulations
  • Client progress monitoring
  • Problem solving
  • Transportation assistance
  • Recreational activities

Timeline

Team Leader

Phill terry health care services
11.2024 - 10.2025

Caseworker

Padandaro
06.2022 - 07.2023

Support Worker

Phil Terry Healthcare Services
03.2020 - Current

Assistance in Nursing

Summit Care-Smithfield
10.2017 - 01.2020

Clinical Placement

Summit Care-Smithfield
08.2017 - 09.2017

Bachelor - Community Service

STOTTS COLLEGE

Advanced Diploma - Leadership And Management

Souther Cross

Certificate - Aged Care

BETHANY INTERGRATED CLINIC

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