Margaret Kelly
Berala,NSW
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success, eager to learn more and to advance professionally. Holds quality and teamwork in high esteem.
Overview
17
17
years of professional experience
Work History
Logistics Booker and
Go Logistics
02.2022 - 02.2024
- Supervise and Delegate Daily Tasks to the Dispatch Team While Working Closely With the Warehouse Supervisor to Ensure Delivery in Full, On Time Is Met.
- Scheduling transport for deliveries and pickups, while maintaining strong communication with all necessary stakeholders of any changes or updates
- Maintaining working relationships with customers by providing regular updates and additional customer support where needed
- Work effectively with other teams to ensure orders are loaded/prepared when required for delivery/pickup, advise the yard team of the timing of incoming shipments to allow forward planning
- Plan loading of carriers to ensure accurate, cost effective and efficient delivery of orders to meet delivery requirements
- Processing sales orders and invoices
- Booking couriers, generating consignment notes and tracking deliveries
- Maintaining and entering information into databases
- General office administration duties & additional duties when required in organizing the filing system.
Delicatessen Team Member
Woolworths
07.2016 - 02.2022
- Providing responsive, exceptional service to Deli customers by answering questions, making recommendations, providing samples, and responding to requests
- Recommending, upselling and offering alternative or additional complementary products
- Slicing, weighing, packaging, and pricing Deli products, which include cold meats, small goods, fresh meat and fish
- Replenishing and merchandising Deli displays during the day and ensuring disciplined stock rotation routines are upheld
- Ensuring that work areas, storage areas and cool rooms are clean and tidy at all times
- Completing checklists at specified times throughout the day which includes recording temperature and wastage
- Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased
- Built and maintained working relationships with peers and upper management
- Looked for ways to go above and beyond job requirements
- Assisted newly hired team members by explaining company procedures and safety requirements
- Rotated through series of different stations based on team needs.
Bartender and Cashier
TLH Group
09.2016 - 12.2017
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Trained new team members in cash register operation, stock procedures and customer services
- Met high productivity standards in processing payments for customers
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Verified customer identification for alcohol purchases
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Apprentice Chef Through to Qualified Chef
Hospitality Training Network (Various Sites)
06.2013 - 08.2016
- Assisted Head Chef and Sous Chef organizing daily prep list
- Assisted Sous Chef in setting up the kitchen for use of service
- Insured all food preparation is completed to the required standard of the restaurant
- Ensured that the cold larder section is fully set up and prepped for the days service
- Ensured that all kitchen equipment and the kitchen itself was kept clean and sanitized at all times
- Maintained cleanliness and sanitation standards at all times
- Handled food deliveries, processing items and accurately placing into inventory
- Checked food portioning for optimal presentation and cost control
- Supervised kitchen food preparation in demanding, high-volume environments.
Front Counter Team Member
McDonalds
01.2007 - 05.2013
- Delivered top quality customer service while managing multiple tasks
- Processed order transactions and handled debit and cash operations
- Maintained a clean and tidy dining area, including tables, outdoor patio, and condiment stations
- Adhered to food service sanitation guidelines and standards
- Resolved customer complaints and fostered customer retention and loyalty
- Answered customer inquiries regarding nutritional information and menu offerings
- Demonstrated proficient knowledge of menus, services, and promotions to assist customers and team members
- Recorded accurate customer orders utilizing the company computer system
- Offered information regarding sale promotions and new products.
Education
RSA, RCG And Barista Certificate -
CBD College
Haymarket, NSW01.2017
Certificate 3 in Commercial Cookery: Commercial Cookery -
William Angliss College
Surry Hills, NSW01.2016
Certificate 2 And 3 in Retail: Retail/Food Service -
McDonalds Training College
Thornleigh, NSW01.2010
Higher School Certificate -
Heathcote High School
Heathcote, NSW01.2006
Skills
- Proficient in all administrative tasks including the use and maintenance of filing systems and office machinery and equipment
- Computer literate using Microsoft programs including Edge, Chrome Word, Excel, and the rest of Microsoft Office
- Excellent communication and interpersonal skills
- Ability to work independently or as part of a team
References
- Georgia Jansch, Deli Manager, Woolworths Berala, 0451 998 743
- Oresto Imbro, Shift Duty Manager, Woolworths Berala, 0407 888 520
- Rebecca Allen, Service Manager, Woolworths Berala, 0410 892 993
- Belal Abdelaal, NOC Team Leader, Certis Security Australia, 0437 144 191
- Thorly Cramp, Executive Chef, Opera Kitchen, 0426 288 622
- Joshua Michel, Teacher, William Angliss College, 0402 067 494
Timeline
Logistics Booker and
Go Logistics
02.2022 - 02.2024
Bartender and Cashier
TLH Group
09.2016 - 12.2017
Delicatessen Team Member
Woolworths
07.2016 - 02.2022
Apprentice Chef Through to Qualified Chef
Hospitality Training Network (Various Sites)
06.2013 - 08.2016
Front Counter Team Member
McDonalds
01.2007 - 05.2013
RSA, RCG And Barista Certificate -
CBD College
Certificate 3 in Commercial Cookery: Commercial Cookery -
William Angliss College
Certificate 2 And 3 in Retail: Retail/Food Service -
McDonalds Training College
Higher School Certificate -
Heathcote High School
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