Margaret Leumaga
Brisbane,Australia
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have 8+ years of experience working with Government organisations particularly the Department of Education and Department of Youth Justice. I am also hardworking, with customer service, multitasking, and time management abilities. Devoted to giving every customer and business partner a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Administration Officer
Department of Children, Youth Justice and Multicultural Affairs (CYJMA)
02.2021 - 11.2023
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Established and enforced successful operational policies to strengthen team productivity while empowering individual staff to independently handle job tasks.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Checked office stock to determine supply levels and maintain inventory.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Improved office organization by developing filing system and customer database protocols.
- Maintained positive working relationship with fellow staff and management.
- Updated databases with new customer contact details or changes in existing accounts.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
School Focused Youth Service Coordinator
Monash Health Community
02.2016 - 09.2020
- Managed educational offerings through creation of innovative pathways.
- Collaborated with faculty to develop and implement educational programs.
- Developed evaluation criteria for assessing the success of educational programs.
- Facilitated communication between instructors, administrators, and other relevant personnel involved in the implementation of education initiatives.
- Coordinated meetings between stakeholders involved in the development of new educational programming.
- Facilitated service-learning workshops with educational community.
- Conducted research, relationship management and project management of special initiatives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our work
Youth Worker and Regional Manager (Volunteer)
No Bull Movement
Melbourne, Vic
02.2013 - 11.2018
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Researched and developed program initiatives to better serve client population base.
- Actively engaged with youth in recreational activities such as sports or arts and crafts projects.
- Adhered to all relevant regulations and standards of practice in the delivery of services to clients.
Cinema Crew Member/Cinema Operations Duty Manager
Village Cinemas
Melbourne, Vic
02.2011 - 09.2015
- Provided customer service to patrons in a courteous and professional manner.
- Complied with health and sanitation practices and procedures.
- Trained new staff members on proper use of cinema equipment and cash handling techniques.
- Processed refunds for unsatisfied customers in accordance with company policy.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Provided assistance to other departments as needed including ushering, box office operations, janitorial duties.
- Communicated effectively with management team about any issues or concerns related to job responsibilities.
- Ensured all theatre spaces were clean, organized, and well-maintained.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Theology -
Sydney College of Divinity
Online11-2023
Bachelor of Social Science - Youth Work and Psycholog
RMIT University
Melbourne, VICSkills
- Administrative Support
- Customer Relations
- Workflow Planning
- Financial Reporting
- Call Management
- Critical Thinking
- Customer Service
- Report Generation
- Reliable
- Punctual
- Positive attitude
References
Philip Cavdarski
Department of CYJMA, Senior Administration Officer
E: philip.cavdarski@cyjma.qld.gov.au PH: 0400 965 332
Mai Tavita
Monash Health Community, Project Manager Forensic Mental Health
E: taualogomai.tavita@monashhealth.org PH: 0403 912 118
Nicole Fraser
No Bull Movement, Former Director and Regional Manager
E: nicoley@nobullmovement.com PH: 0403 306 323
Timeline
Administration Officer
Department of Children, Youth Justice and Multicultural Affairs (CYJMA)
02.2021 - 11.2023
School Focused Youth Service Coordinator
Monash Health Community
02.2016 - 09.2020
Youth Worker and Regional Manager (Volunteer)
No Bull Movement
02.2013 - 11.2018
Cinema Crew Member/Cinema Operations Duty Manager
Village Cinemas
02.2011 - 09.2015
Bachelor of Theology -
Sydney College of Divinity
Bachelor of Social Science - Youth Work and Psycholog
RMIT University
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