Summary
Overview
Work History
Education
Skills
Current Positions
Services
References
Timeline
Generic

Margaret Mackay

Bathurst,Australia

Summary

Currently employed in the Education sector for over 20 years providing information services, circulation, online and physical resource maintenance. The role of Junior Librarian role supports students as well as teaching and general staff members that underpin the day-to-day operations of senior and junior libraries.

Overview

19
19
years of professional experience

Work History

Librarian Junior Campus

Scots All Saints College
01.2022 - Current
  • Developed and maintained courteous and effective working relationships
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Conducted research, gathered information from multiple sources and presented results
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely manner
  • Worked flexible hours; night, weekend, and holiday shifts
  • Used coordination and planning skills to achieve results according to schedule
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Actively listened to customers, handled concerns quickly and escalated major issues to Head of Boarding or relevant member of staff
  • Actively listened to students’ requests, confirming full understanding before addressing concerns
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

International Student Services Officer

Scots All Saints College
01.2005 - Current
  • Developed and maintained courteous and effective working relationships
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Conducted research, gathered information from multiple sources and presented results
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely and courteous manner
  • Worked flexible hours; night, weekend, and holiday shifts
  • Used coordination and planning skills to achieve results according to schedule
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Actively listened to customers, handled concerns quickly and escalated major issues to Head of Boarding or relevant member of staff
  • Actively listened to students’ requests, confirming full understanding before addressing concerns
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Distance Education Coordinator

Scots All Saints College
01.2005 - Current
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Exceeded goals through effective task prioritization and great work ethic
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
  • Identified issues, analyzed information and provided solutions to problems
  • Actively listened to students, teachers and handled concerns quickly and escalated major issues to relevant managers
  • Maintained excellent attendance record, consistently arriving to work on time
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Carried out day-to-day duties accurately and efficiently
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained roster for face to face sessions between teacher and students
  • Managed approximately 30 incoming calls & emails per day

Education

Skills

  • Assess students/stakeholders
  • Advise and support
  • Foster International development
  • Enable Student registration and orientation
  • Use variety of computer programs daily eg: Oliver, Edumate, Deltalink, Canvas
  • Calm Under Pressure
  • Data Entry
  • Flexible and Adaptable
  • Microsoft Office
  • Teamwork and Collaboration

Current Positions

  • Professional Librarian Junior Campus
  • International Student Services Officer
  • Distance Education Coordinator

Services

  • On-site services
  • Remote services

References

  • Mr John Weeks, Former Headmaster, Scots All Saints College, Bathurst, Bathurst, NSW, M: 0417 402 033, E: john_weeks@outlook.com
  • Ms Tracey Leaf, Former Deputy head, Scots All Saints College, Bathurst, Bathurst, NSW, M: 0438 912 766,

        E: tracey.leaf@scotsallsaints.nsw.edu.au

  • Mrs Louise Woods, Single Course Coordinator, School of Distance Education, Dubbo, NSW, Australia, P: 02 5804 7097,

        E: louise.woods5@det.nsw.edu.au

  • Dr Suzie Gibson, Senior Lecturer in English, Charles Sturt University, Bathurst, NSW, 2795, M: 04123 84187, E: sgibson@csu.edu.au

Timeline

Librarian Junior Campus

Scots All Saints College
01.2022 - Current

International Student Services Officer

Scots All Saints College
01.2005 - Current

Distance Education Coordinator

Scots All Saints College
01.2005 - Current

Similar Profiles

CREATE PROFILE
Margaret Mackay