Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Margaret Muller

Sydney,Australia

Summary

Strategic leader with over ten years of experience in workforce planning and operational delivery within public sector environments. Currently serving as Resource Manager at Sydney Metro, responsible for enterprise-wide mobility strategies and continuous improvement initiatives. Expertise in HR business partnering and project coordination, with a focus on governance and stakeholder collaboration. Recognised for translating strategic objectives into measurable operational outcomes through a data-informed leadership approach.

Overview

17
17
years of professional experience

Work History

Resource Manager

Sydney Metro
Sydney, Australia
12.2024 - Current
  • Develop and implement best-practice mobility and resourcing strategies to meet talent management objectives while ensuring compliance with relevant legislation, regulations, Award conditions, government frameworks, and Cluster policies.
  • Collaborate with senior management to identify current and future resourcing requirements, refine and promote mobility and retention initiatives by leveraging data insights to drive proactive policy and process improvements.
  • Utilise technology and analytical tools to develop a project resourcing framework and effectively manage workforce allocation across the business.
  • Implement tactical mobility programs and workforce programs and initiatives, including talent pools for critical roles and staff transfers/relocations, ensuring high-quality stakeholder support and positive business outcomes.
  • Align mobility strategies with broader talent, culture, organisational development, and diversity initiatives.
  • Establish and maintain systems and reporting frameworks to provide real-time visibility of resource utilisation, availability, gap analyses, and cost-benefit assessments.
  • Drive a culture of continuous improvement by challenging current practices and educating the organisation on the benefits of strategic resource management.
  • Navigate complex workforce planning and resource management challenges within a dynamic environment of large-scale infrastructure projects, competing priorities, and limited resources.
  • Demonstrate leadership behaviours that foster collaboration, innovation, and efficiency in delivering organisational outcomes.

HR Business Partner / HR Advisor

Sydney Metro
Sydney, Australia
02.2022 - 12.2024
  • Manage and evaluate high-level communications, including briefings, reports, submissions, and notes, ensuring thoroughness, precision, and punctuality.
  • Support the integration of business planning and strategy with cost-effective People policy planning and regular performance review.
  • Coordinate and enhance employee engagement and retention initiatives, including culture-building activities, leadership and workforce development, and workforce metrics tracking.
  • Interpret and apply employment legislation to ensure compliance and mitigate risks for Transport for NSW and its employees.
  • Provide guidance on performance management issues, collaborating with business managers and Employee Relations for effective resolutions.
  • Liaise with support services to meet business objectives and allocate resources appropriately.
  • Stay informed, escalate issues, provide advice, and receive instructions as needed, offering regular updates on key projects, issues, and priorities.
  • Cultivate effective relationships to optimise project milestones, collaborating with stakeholders to facilitate communication and provide expert advice.
  • Coordinate the Sydney agency’s graduate program under Transport for NSW directives.
  • Maintain specialist knowledge and comprehensive knowledge of Sydney Metro projects and government policies related to workforce development, diversity, and inclusion.
  • Lead key strategic stakeholder engagement and support the delivery of workforce development projects.
  • Provide strategic and tactical advice on people matters to support organisational capability, transformational change, developing mitigation strategies to limit industrial impact and maintain continuity.
  • Partner with People & Culture to implement strategies for people capability growth and change management, addressing succession planning, workforce development, retention, and organisational design.
  • Identify, monitor, and mitigate emerging people issues and risks to support business objectives.
  • Build and maintain effective relationships with stakeholders, leveraging specialist knowledge to influence and gain respect.
  • Deliver routine and ad-hoc reports and advice for informed planning and resource allocation decisions.

Project Support Officer

Sydney Metro
Sydney, Australia
08.2020 - 02.2022
  • Orchestrated business planning procedures for the division, guaranteeing alignment with corporate strategies and initiatives, resulting in enhanced strategic coherence and goal achievement.
  • Provided extensive assistance to the Executive Director by delivering expert advice, technical proficiency, and operational support across various business domains, encompassing human resources, finance, procurement, and project performance.
  • Efficiently handled intricate correspondence, briefing materials, and reports, ensuring precision, timeliness, and appropriate approvals, facilitating effective communication, and streamlined decision-making processes.
  • Played a pivotal role in organising administrative functions such as office protocols, procurement, and records management, ensuring adherence to corporate policies and fostering an orderly and productive work environment.
  • Supported senior executives, including the Deputy Executive Director, Projects, the Delivery Director of the partnership, and the Senior Leadership Team, ensuring seamless operations and facilitating effective decision-making.
  • Collaborated with relevant support services, Executive Assistants, and Project Support Officers of other executives to address organisational objectives and foster cross-functional coordination and cooperation.
  • Cultivated and sustained robust working relationships with senior management, team leaders, and staff members, fostering open communication and collaboration across the organisation.
  • Engaged and managed internal stakeholders to deliver business outcomes, ensuring timely approvals of documents such as purchase orders, briefing materials, and work packages.
  • Played a key role in managing the workforce expansion from 200 to 1500 employees within one year, providing comprehensive onboarding and offboarding support, overseeing team activities, and coordinating significant events such as All Team Meetings and site visits.

Operations Lead Support for VP of Legal Dept.

Thales Australia Limited
Sydney Olympic Park, Australia
02.2018 - 08.2020
  • Assisted the Vice President in the successful implementation of a Digital Transformation initiative, spearheading organisational modernisation and achieving efficiency objectives.
  • Directed the Technology Transformation Group, overseeing the adoption and integration of innovative technologies and systems to enhance operational efficiency and streamline workflows.
  • Coordinated cross-departmental endeavours to ensure prompt task completion, fostering seamless collaboration and adherence to crucial deadlines.
  • Facilitated workshops and meetings to encourage effective communication, problem-solving, and innovation among team members.
  • Cultivated strong relationships with external stakeholders, effectively representing the organisation's interests in external collaborations and partnerships.
  • Collaborated with the General Counsel on problem-solving and the introduction of new initiatives, leveraging technological expertise and process improvement to drive organisational efficiency.
  • Supported the General Counsel and Chief Financial Officer in managing the Insurance function, ensuring compliance, risk mitigation, and efficient operations.
  • Conducted research and spearheaded process streamlining efforts, identifying areas for enhancement, and implementing solutions to boost efficiency and productivity.
  • Demonstrated operational excellence by leading initiatives to enhance teamwork efficiency, fostering a culture of collaboration and high performance within the organisation.
  • Established and managed a SharePoint site for the Legal & Contracts Team, optimising document management, collaboration, and knowledge-sharing processes.
  • Prepared and presented reports to the Vice President, offering insightful analysis and updates on the progress of Digital Transformation initiatives and technology adoption.

Executive Assistant

Thales Australia Limited
Sydney Olympic Park, Australia
02.2016 - 02.2018
  • Diligently organised the schedules and commitments of the Vice President, Company Secretary, Directors, and General Managers, ensuring efficient prioritisation and scheduling of essential activities.
  • Expertly managed email correspondence and communication for executives, promptly addressing inquiries, coordinating responses, and maintaining streamlined communication channels.
  • Managed domestic and international travel plans and synchronised calendar schedules for executives, demonstrating strong organisational skills and meticulous attention to detail.
  • Provided comprehensive administrative support to executives and team members, including project assistance, document preparation, and handling various administrative tasks as needed.
  • Actively participated in meetings, documenting minutes and diligently following up on action items to facilitate effective communication and accountability.
  • Prepared high-quality presentations for the Vice President and delegations, ensuring clear communication of key messages and supporting materials.
  • Managed and coordinated travel arrangements and accommodation requests, optimising cost-effectiveness, and logistical efficiency.
  • Oversaw the approval processes for Corporate Credit Card expense reports submitted by executives, ensuring adherence to financial policies and timely reimbursement.

Legal Administrator

Thales Australia Limited
Sydney Olympic Park, Australia
08.2015 - 02.2016
  • Exhibited proficient expertise in filing and document management, ensuring the efficient organisation, storage, and retrieval of critical files and records, thereby contributing to streamlined operations and facilitating easy access to information.
  • Demonstrated advanced bookkeeping skills to maintain precise financial records, monitor expenses, and reconcile accounts, safeguarding the integrity of financial data and supporting effective financial management.
  • Utilised exceptional writing abilities to compose professional letters and emails on behalf of management, consistently upholding a high standard of accuracy, clarity, and professionalism in communication.
  • Applied strong research capabilities to gather and analyse pertinent information, offering valuable insights and supporting decision-making processes for management, leading to informed and strategic actions.
  • Skilfully managed calendars and schedules, ensuring the efficient coordination of meetings and appointments, optimising time management, and fostering seamless communication among team members and stakeholders.

Executive Assistant/ Internal Safety Auditor

OGER Abu Dhabi
Abu Dhabi, United Arab Emirates
08.2008 - 02.2011
  • Served as the principal liaison for conveying and executing the Manager’s directives to HSE department personnel, ensuring the clear and efficient implementation of instructions.
  • Gathered and scrutinised statistical data from various sites, compiling comprehensive safety reports on a weekly and monthly basis for submission to the General Manager. These reports offered valuable insights into departmental performance, aiding in informed decision-making.
  • Administered ISO 14001 and OHSAS-18001 standards within the safety department, ensuring strict compliance with environmental and occupational health and safety regulations. Managed protocols and documentation processes effectively to uphold standards.
  • Collaborated with the Environmental Engineering department to gather CMP reports, ensuring seamless coordination and timely distribution to the development department. This collaboration fostered effective cross-departmental communication.
  • Supported the Head of HSE in preparing safety plans, project submissions, and budget control processes. Demonstrated strong organisational skills and attention to detail in supporting critical departmental tasks.
  • Enforced adherence to HSE department protocols and documentation procedures, fostering a culture of compliance and continuous improvement.
  • Assisted the HSE Head in compiling accident reports, conducting thorough investigations, and providing accurate documentation to facilitate corrective actions and prevent future incidents.
  • Managed and coordinated schedules for the HSE Head, arranging meetings and meticulously documenting minutes to ensure clear communication and proper record-keeping.

Education

Bachelor of Science - Information Technology

FEU-FERN

Skills

  • Strategic workforce planning
  • Organizational development
  • Stakeholder engagement
  • Data-driven HR decisions
  • Leadership coaching
  • Global HR operations
  • Business storytelling
  • Operational leadership
  • Change management
  • Performance management
  • Succession planning
  • Project management
  • Business planning frameworks
  • Procurement management
  • Budget oversight
  • Risk compliance
  • Relationship management
  • Cross-functional collaboration
  • Executive support communication
  • Committee support
  • Interpersonal skills communication
  • Report writing, presentation development
  • Stakeholder messaging strategy
  • Conflict resolution negotiation
  • Advisory support coaching
  • Technology proficiency data tools
  • Workforce analytics reporting tools
  • Microsoft Office SharePoint proficiency
  • Ethical decision-making integrity
  • Continuous improvement mindset
  • Public sector accountability
  • Resilience adaptability

References

References available upon request.

Timeline

Resource Manager

Sydney Metro
12.2024 - Current

HR Business Partner / HR Advisor

Sydney Metro
02.2022 - 12.2024

Project Support Officer

Sydney Metro
08.2020 - 02.2022

Operations Lead Support for VP of Legal Dept.

Thales Australia Limited
02.2018 - 08.2020

Executive Assistant

Thales Australia Limited
02.2016 - 02.2018

Legal Administrator

Thales Australia Limited
08.2015 - 02.2016

Executive Assistant/ Internal Safety Auditor

OGER Abu Dhabi
08.2008 - 02.2011

Bachelor of Science - Information Technology

FEU-FERN

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