Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Nootai

Marsden Park,NSW

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

20
20
years of professional experience

Work History

Team Leader

Australian Foundation For Disability
10.2019 - Current
  • Oversee the implementation of client NDIS plans and client support
  • Manage and support sub-ordinate staff
  • Contribute to the Afford strategic plan and business objectives
  • Manage and coordinate administrative processes
  • Manage and coordinate site and assists
  • Promote positive family and community relationships
  • Provide support to Regional Lead
  • Ensure a safe healthy workplace by implementing and adhering to WHS policy and procedures

Disability Support Worker

Riverlands Disability Services
10.2015 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Collaborated with healthcare providers to drive continuity of care.

Assistant Manager

Milestone Hotel
01.2011 - 10.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Pick Pack

Integrated Recruitment Agency
07.2010 - 12.2010
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Worked fast to meet assigned daily picking quotas.

Pick Pack

Tensa Food
04.2009 - 11.2009
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Scanned packages and boxes and moved to loading dock for shipment.

Retail Assistant

Cheesecake
01.2007 - 04.2008
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Night Stocker

Toys R Us
07.2004 - 10.2006
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.

Education

Certificate IV - Disability Studies

Set2learn
Quakers Hill, NSW
10.2020

Certificate III - Travel And Tourism

Australian College
Liverpool, NSW
2010

Year 10 - Year 10

Colyton High School
St. Mary's, NSW
12.2004

Skills

  • Overseeing Daily Activities
  • Account Management
  • Safety Processes
  • Key Performance Indicators (KPI)
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Attention to Detail
  • Leading Team Meetings
  • Shift Checklists
  • Belt Conveyors

Timeline

Team Leader

Australian Foundation For Disability
10.2019 - Current

Disability Support Worker

Riverlands Disability Services
10.2015 - Current

Assistant Manager

Milestone Hotel
01.2011 - 10.2015

Pick Pack

Integrated Recruitment Agency
07.2010 - 12.2010

Pick Pack

Tensa Food
04.2009 - 11.2009

Retail Assistant

Cheesecake
01.2007 - 04.2008

Night Stocker

Toys R Us
07.2004 - 10.2006

Certificate IV - Disability Studies

Set2learn

Certificate III - Travel And Tourism

Australian College

Year 10 - Year 10

Colyton High School
Margaret Nootai