Summary
Overview
Work History
Skills
Licencesandexperience
Certification
Timeline
Generic

MARGARET PATERSON

Ellenbrook

Summary

Experienced Detainee Service Officer seeking a challenging role to expand skill set, establish a long-term career, and contribute to company growth. Driven by learning new skills and making a positive impact on business success. Strong work ethic, attention to detail, and commitment to delivering exceptional results. Dedicated professional ready to elevate your organization to new heights.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Detainee Service Officer

Serco Immigration Services
01.2022 - Current

Facilitated effective communication with detainees, colleagues, and management to maintain smooth operations.

Cleaner

Serco
05.2021 - 01.2022
  • Perform exit cleans of compound buildings including deep cleaning of COVID quarantine areas
  • Cleaning of common areas facilities including mopping, wiping down kitchen facilities, rubbish removal and sanitising all touch points
  • Wearing correct PPE including P2 equipment when cleaning COVID quarantine areas
  • Daily dealings with detainees
  • Maintaining strict compliance with company and site safety policies and procedures, using chemicals as per manufacturers MSDS's

Commercial Cleaner

TPCM
01.2020 - 04.2021
  • Housekeeping of residential dwellings including making beds, cleaning bathrooms, living areas, kitchens, vacuuming and mopping
  • Commercial cleaning of office buildings including rubbish removal, dusting, vacuuming and mopping
  • Undertaking COVID-19 deep cleans including wearing P2 Personal Protective Equipment
  • Maintained compliance with company safety policies and procedures

Housekeeping Supervisor/Utility

Compass Group
01.2016 - 12.2019
  • Housekeeping of 1700 bed accommodation facility providing daily, weekly and depart cleans including making beds, cleaning bathrooms, rubbish removal and sweeping/mopping
  • Supervising all housekeeping staff, allocating daily run sheets using BHP 296 report and SAMS, training all new staff in housekeeping operations including 14 day work conditioning program, reporting any issues to management as they arise
  • Conduct daily room clean inspections and meet weekly KPI targets
  • Liaising closely with client onsite, conduction CAT audits and PTO's on a daily/weekly basis
  • Adhere to all company and site safety policies and procedures including understanding and following SWP's, take 5's, using chemicals as per manufacturers MSDS, conduct daily pre starts on golf buggy's, identify and report any hazards within accommodation facility immediately

Commercial Cleaner

TPCM
05.2019 - 11.2019
  • Housekeeping of residential dwellings including making beds, cleaning bathrooms, living areas, kitchens, vacuuming and mopping
  • Conducting commercial cleaning to office buildings including rubbish removal, dusting, vacuuming and mopping
  • Cleaning as per weekly cleaning schedules
  • Adhere to all company and site safety polices and procedures including understanding and following SWP's, take 5's, using chemicals as per manufacturers MSDS, conduct daily pre starts on golf buggy's, identify and report any hazards within accommodation facility immediately

Utility Supervisor

Compass Group
01.2015 - 12.2016
  • Supervising up to 25 kitchen staff ensuring dining hall is setup and ready for service including crib functions and packed up ready for next day operations, rostering of floor staff, allocating tasks and conducting safety and quality checks, inducted new staff in kitchen operations, policies and procedures ensuring safe food handling practices are maintained
  • Trained all staff in the use of kitchen equipment such as floor cleaner, conveyor rack dishwasher, pallet jack, robot coupe, bowl chopper, deep fryers, combi ovens and mixers and sign off on VOC's, provided ongoing training and support including performance management, sharing incidents, feedback, motivation and support as required
  • Processing staff timesheets, annual leave requests, rotational rosters, maintained food safety data, documented workplace safety issues and incidents and staff travel arrangements
  • Adhered to all company and site safety policies and procedures including understanding and following SWP's, take 5's, HACCP, safe food handling practices and reported any hazard, incidents and injuries immediately

Utility

Spotless
01.2014 - 12.2015

Deli Team Manager

Woolworths
01.2007 - 12.2014

Skills

  • Reporting and documentation
  • Written and verbal communication
  • Proficient in software
  • Client needs assessments
  • Interviewing skills
  • Effective customer communication
  • Collaboration and teamwork
  • Problem-solving
  • Attention to detail
  • Active listening
  • Maintaining client records
  • Customer service
  • Behavioral intervention
  • Microsoft office

Licencesandexperience

  • C Class Drivers Licence (Manual)
  • Construction Induction Card (White Card)
  • Responsible Service of Alcohol Certificate
  • Senior First Aid Certificate
  • ES34 Safety Leadership Skill Set
  • Certificate III Engineering - Production Systems/Manufacturing & Engineering
  • BHP Inducted
  • IT Skills - Proficient in the use of MS Word, Excel, SAMS, Optima, SAP and Oracle

Certification

CSC30222 Certificate 111 in immigration Detention Operations and Correctional Practices.

Working with children check.

Certificate IV in retail and customer services

Timeline

Detainee Service Officer

Serco Immigration Services
01.2022 - Current

Cleaner

Serco
05.2021 - 01.2022

Commercial Cleaner

TPCM
01.2020 - 04.2021

Commercial Cleaner

TPCM
05.2019 - 11.2019

Housekeeping Supervisor/Utility

Compass Group
01.2016 - 12.2019

Utility Supervisor

Compass Group
01.2015 - 12.2016

Utility

Spotless
01.2014 - 12.2015

Deli Team Manager

Woolworths
01.2007 - 12.2014

CSC30222 Certificate 111 in immigration Detention Operations and Correctional Practices.

Working with children check.

Certificate IV in retail and customer services

MARGARET PATERSON