Margaret Reynolds

Practice Manager

Australind Dental Centre

07.2008 - 02.2024

Manage daily scheduling and coordination of patient appointments
Coordinated patient treatment plants and specialist referrals
Weekly management of staff rosters
Management of recall and appointment reminder system
Maintained a professional telephone etiquette
Strong communication skills in daily interactions with staff and patients
Ensured strict confidentiality standards were maintained
Facilitated end-of-financial-year payroll processes
Managed bi-weekly payroll processing for staff
Performed daily reconciliation of petty cash and float
Managed accounts payable processes, including timely and accurate processing of payments
Daily reconciliation of account payments utilising HICAPS and EFTPOS systems
Monthly management of Pay As You Go (PAYG) tax processes
Conducted bank account reconciliations using MYOB
Business Activity Statement (BAS) management
Processed payments securely using the Medicare (Proda) system
Manage practice dental technician laboratory work
Developed policies and procedures, to sustain workplace health and safety standards
Performed periodic re-accreditation evaluations ensuring compliance and adherence to regulatory standards
Conducted routine reviews of policies and procedures
Facilitated staff training sessions to ensure compliance with company policies, and adherence to industry standards
Ensured strict adherence to infection control protocols within the dental practice through regular reviews
Designed and conducted thorough staff inductions
Conducted regular hand hygiene audits throughout the year to ensure compliance with hygiene standards
Assist dentist in surgery as required
Process instruments through sterilisation procedures
Define roles and performance expectations for staff
Administered and maintained registers
Provided relief coverage for all staff positions as required
Managed inventory purchasing.